Key Account Manager

4 weeks ago

England, United Kingdom OASIS Group - Information Secured Full time

About Us OASIS Group is the largest private information management provider in Europe, securing and managing over 115 million bar-coded items, 200 TB of digital data and scanning over 17 million images per month. Together, we support more than 11,500 customers through our network of more than 70 secure, monitored and certified record centers. As our customers' sole partner for information management, we provide solutions for the full lifecycle of records, including file storage, secure online access, data protection, business continuity and secure destruction.

We are currently seeking a Key Account Manager. This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment. This position has accountability for leading and directing account management and client relationships across UK and the group where the need arises. This position has responsibility for a book of business (BOB), at least one of which will have or be expected to produce an annual revenue (across the whole OASIS Group) of €50k, manages multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as needed. This is a hybrid role so candidates should be within commuting distance of one of the following offices : Accountabilities and Key Performance Indicators
Sales targets.
Sufficiency of sales pipeline to deliver planned growth.
Client retention (of the accounts assigned a named account manager).
Client satisfaction – as measured via engagement surveys.
Implement annual PI in line with both group and contract expectations.
Negotiation of project or service work orders or contract extensions
Full Salesforce and Sales Excellence Compliance.
Produce Key Account Plans to maximise growth and journey of client.
Support the Director of Account Management in achieving top line growth and profitability targets through strong client relationships across current client base.
Managing the performance and activities through defined KPIs of all clients in BOB.
Assume responsibility for meeting predefined strategic Key Performance Indicator (KPI) targets. Monitor and measure performance against targets.
Actively monitor and manage DSO across existing account portfolio to reduce debtor days under 45 for the group.
Conducting research and analysis to manage performance levels against market developments and corporate objectives.
Developing, managing, and nurturing existing business partnerships and accounts to foster the companies positioning thus increasing volume and profit goals.
Build senior level relationships across the client base, nurturing long term partnerships and understanding of client needs.
Develop an information governance framework through strong industry and regulatory understanding.
Strengthen and manage customer relationships at all appropriate levels, including overseeing all customer activities.
Actively manage and report on client surveys, outcomes and remediation.
Managing the performance and activities of the business against client SLA’s.
Creation of the best-in-class services industry within this sector.
Act as a mentor/coach and provide guidance to Account Managers.
Comply with all company policies and all relevant data protection legislation to ensure our clients and team members’ sensitive and personal information is protected and processed in accordance with the law.
Adhere to all company policies and complete all mandatory training modules.
May have account managers as direct reports.
Deputise for Strategic Account Manager.

Bachelor’s degree in related field or equivalent experience preferable and / or relevant work experience equivalent.
Previous Account Management experience.
Successful history building and managing high performance client experience teams.
Excellent sales and negotiation skills.
Proficiency in MS Office suite and database applications.
Excellent time management and solution skills, results orientated with a strong work ethic, and demonstrated attention to detail.
Excellent presentation, communication and report writing skills.
Ability to travel when required across the UK and ROI.

The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.
The Company confirm that our legitimate interests comply with GDPR and data protection.

Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL.

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