Collections Agent

2 weeks ago


London, United Kingdom Deloitte Full time

Collection Agents

Day Rate: £150 (Umbrella Only)
Location: Remote Working Hours : Full Time. Monday to Friday: between 8am to 8pm, Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week.

At Deloitte, we’re looking for Collections Agents to join a Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, using the TEXAS framework to effectively identify and support them with their financial health.
These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a results-orientated and quality-controlled environment. The ideal candidate will have prior financial health and collections experience gained in financial services or utilities. Work towards high productivity and quality standards set by the project.
Minimum of 3 months consecutive experience in collections, working in Financial Services, or 12 months consecutive experience in Utilities.
Previous collections, debt, or arrears management experience.
Excellent telephone manner and strong communication skills.
A genuine passion for great customer service and helping others.
Good MS Office skills.

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