Collections Associate

4 weeks ago


London, United Kingdom flatfair Full time

Join flatfair as a Collections Associate to assist flatfair with the recovery of outstanding payments.

As the Collections Associate, you’ll play a crucial role in minimising losses and providing exceptional customer service to our tenants, landlords and agents.

**What you’ll be doing day to day**
- Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments
- Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate
- Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition
- Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time

**Your impact at flatfair**
- Support the commercial success of the business by reducing losses through outstanding debt
- Reduce our risk by ensuring all Collections processes are followed and SLAs met
- Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches

**What you’ll bring to the role**
- A highly professional and resilient customer service professional with experience working in a target-driven environment
- This role will involve a high level of outbound calling so you’ll be a confident communicator able to build rapport quickly
- An eye for detail - whether it’s accurate notes on every customer interaction or perfectly penned written comms
- A desire to continuously learn and improve our service to customers and team performance drives us in Collections.
- You’ll combine empathy and resilience to ensure every customer interaction is fair, friendly and effective
- Experience in a collections or debt recovery environment is helpful but not essential

**Role package**

**Salary**: £22,000 - 24,000 depending on experience

Location: Fully remote (we’ll provide everything you need to work from home)

**Benefits**:

- Monthly wellbeing allowance from Juno
- Unlimited access to LinkedIn Learning from day 1
- Employee recognition scheme and Employee of the Month award

This position is available full or part-time with a minimum of 25 hours per week. You'll need to be available between 10am and 2pm Monday to Friday.



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