IT Service Desk Analyst

2 weeks ago


Basingstoke Hampshire, United Kingdom Spectrum IT Recruitment Full time

Job Description

IT Service Desk Analyst - 2nd line

IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.

As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.

The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd.

Essential knowledge:
  • 3+ years technical support experience
  • Windows Desktop environments and Active Directory
  • Strong Microsoft product knowledge
  • Networking knowledge: LAN, VPN, TCP/IP
  • Strong customer service skills


This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact MowiiMatthews@SpectrumIT.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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