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Customer Training Support Advisor
3 months ago
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
The small business HR & payroll experts:
SafeHR is part of our SafeContractor SafeSuite of Solutions - we are a HR support service and software that puts small, medium and growing business first. SafeHR offers flexible, rolling, monthly contracts, tailored HR advice and design HR software focused on saving time on day to day admin tasks, making is easier for businesses to manage their people and reach their true potential.
This role sits within a small close knit Customer Support team and is vital to the daily operations of Alcumus. As a Customer Support Technician you will be supporting our customers and ensuring they have an amazing experience.
We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment.
..Dealing with incoming queries in a timely manner - answering technical and software queries via email and phone.
Ensuring new customer are engaged with Citrus HR and a value add service is provided - Keeping in touch to guide them through the Citrus HR journey, onboarding calls are prime time to sing the praises of what we offer.
Collaborate - Share your knowledge within the team, helping to make software and processes even better
Customer service experience and attention to detail are the most important skills for this role; While previous experience working within a customer support team would be advantageous, it is not a mandatory requirement for this position.
You will need to be confident in handling customer enquiries via telephone, and email. Adhere to processes and deliver excellent customer service, fostering positive relationships with internal and external stakeholders demonstrating the ability to drive value for both the customer and the organisation.
You will need to be organised, striving to complete assigned tasks within agreed timelines and show initiative by attempting to find solutions independently, while being open to asking for help when needed.
Our Customer Support Technicians work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
Enhanced Parental Leave
Generous annual leave
Healthcare Plan
Annual Giving Day – an extra day to give back to yourself or your community
Cycle-to-work Scheme
Pension scheme with employer contributions
Life Assurance – 3X base salary
Rewards Program – access to discounts and cashback
We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us
We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. A first stage interview via Microsoft Teams
Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings
We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
