Claims Advisor

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Meridian Business Support Full time
About the Role

This is an exciting opportunity to work with a prestigious company in the legal sector. As a Legal Claims Advisor, you will be the first point of contact for new clients, requiring excellent customer service skills and a high level of attention to detail.

Key Responsibilities
  1. Provide expert customer service to clients, responding to queries and resolving issues in a timely and professional manner.
  2. Work closely with the legal team to ensure seamless communication and efficient processing of claims.
  3. Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  4. Collaborate with internal teams to ensure effective communication and coordination of tasks.
  5. Stay up-to-date with industry developments and best practices, applying this knowledge to improve processes and services.
Requirements

To be successful in this role, you will need:

  • High level of customer service skills and excellent communication skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong IT skills, including proficiency in Microsoft Office and other relevant software.
  • Excellent problem-solving skills, with the ability to think critically and creatively.
  • Strong attention to detail, with a focus on accuracy and quality.
Working Arrangements

This is a full-time, permanent position, with a 40-hour working week. The initial training period will involve working Monday to Friday, 8:30 a.m. to 5:30 p.m., with one hour unpaid break. Following this, the working hours will be organized according to a rota, which will be communicated to you at least one month in advance.


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