Benefits Advisor

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Curo Full time

Exciting Opportunity: Benefit Advisor Role

Curo, a well-established Housing Association, is seeking a dedicated individual to join our busy Customer Accounts team as a Benefit Advisor. This 10-month fixed-term contract offers a unique chance to make a difference in the lives of our customers.

About the Role

As a Benefit Advisor, you will play a key role in supporting and empowering our customers to smoothly transition onto Housing Benefit and Universal Credit. You will work collaboratively with colleagues across Curo, as well as third parties and stakeholders, to help our customers sustain their tenancies and ensure a home for good with Curo.

Key Responsibilities

  • Work closely with colleagues and local Job Centres, including spending time on-site at the centres.
  • Develop strong relationships with stakeholders such as the DWP, Local Authorities, support providers, charities, and advice agencies in our areas of operation.
  • Assess all new customers making a Universal Credit claim to ensure they are fully supported throughout their journey, handling any necessary administration.
  • Ensure customers are 'rent payment ready', post-assessment, and work with them to address any potential arrears that may be caused by the transition to Universal Credit.
  • Collaborate with the Customer Accounts team to ensure customers' smooth transition onto benefits, minimising the risk of tenancy failure and/or increased rent arrears.

Requirements

To succeed as a Benefit Advisor, you will need a valid driving license and access to a vehicle. You'll ideally have an administration background and possess solid knowledge of welfare benefits and Universal Credit regulations.

What We Offer

Curo offers a range of benefits, including 26 days annual leave (plus public holidays) rising to 29 days after 3 years service, an additional day's leave on your birthday, contributory pension scheme, and more.

Apply Today

If you're passionate about delivering a trusted customer service experience and have the skills and knowledge to succeed in this role, please don't delay and apply today.


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