Benefits Consultant

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Curo Full time

About the Role

Curo is seeking a highly skilled Benefits Advisor to join our team. As a Benefits Advisor, you will play a key role in supporting and empowering our customers to smoothly transition onto Housing Benefit and Universal Credit.

Key Responsibilities

  • Work closely with colleagues and local Job Centres to ensure customers receive the support they need.
  • Develop strong relationships with stakeholders, including the DWP, Local Authorities, and support providers.
  • Assess new customers making a Universal Credit claim and handle any necessary administration.
  • Ensure customers are 'rent payment ready' and address any potential arrears caused by the transition to Universal Credit.
  • Collaborate with the Customer Accounts team to ensure customers' smooth transition onto benefits.

Requirements

  • A valid driving license and access to a vehicle.
  • An administration background and solid knowledge of welfare benefits and Universal Credit regulations.
  • Strong communication skills and the confidence to liaise with external and internal partners.
  • Experience working with diverse audiences and embracing equity & diversity.

What We Offer

  • A great salary and a range of benefits, including 26 days annual leave, contributory pension scheme, and life assurance policy.
  • Flexible benefits, including the ability to buy additional annual leave and gym membership.
  • Access to thousands of discounts online and in-store through 'Perks at Work'.

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