Benefits Advisor

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Curo Full time
Job Title: Benefits Advisor

Curo, a well-established Housing Association, is seeking a dedicated individual to join our busy Customer Accounts team as a Benefits Advisor.

This role requires a strong understanding of welfare benefits and Universal Credit regulations, as well as excellent communication skills and a customer-focused approach.

Key Responsibilities:
  • Support and empower customers to transition smoothly onto Housing Benefit and Universal Credit.
  • Develop strong relationships with stakeholders, including the DWP, Local Authorities, and support providers.
  • Assess new customers making a Universal Credit claim and handle necessary administration.
  • Ensure customers are 'rent payment ready' and address potential arrears caused by the transition to Universal Credit.
  • Collaborate with the Customer Accounts team to minimize the risk of tenancy failure and increased rent arrears.
Requirements:
  • A valid driving license and access to a vehicle.
  • An administration background and solid knowledge of welfare benefits and Universal Credit regulations.
  • A passion for delivering a trusted customer service experience in a customer-facing role.
  • Strong communication skills and the confidence to liaise with external and internal partners.
What We Offer:
  • 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
  • An additional day's leave on your birthday.
  • Contributory Pension Scheme matched by Curo up to 10%.
  • Annual 'Homes for Good' Reward.
  • Life Assurance Policy (up to 6x your annual salary).
  • Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
  • 'Perks at Work' – access to 1000's of discounts online and in-store.
  • Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
  • Free Parking at many of our Offices.

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