Benefits Advisor
3 weeks ago
Curo, a well-established Housing Association, is seeking a dedicated individual to join our busy Customer Accounts team as a Benefits Advisor.
This role requires a strong understanding of welfare benefits and Universal Credit regulations, as well as excellent communication skills and a customer-focused approach.
Key Responsibilities:- Support and empower customers to transition smoothly onto Housing Benefit and Universal Credit.
- Develop strong relationships with stakeholders, including the DWP, Local Authorities, and support providers.
- Assess new customers making a Universal Credit claim and handle necessary administration.
- Ensure customers are 'rent payment ready' and address potential arrears caused by the transition to Universal Credit.
- Collaborate with the Customer Accounts team to minimize the risk of tenancy failure and increased rent arrears.
- A valid driving license and access to a vehicle.
- An administration background and solid knowledge of welfare benefits and Universal Credit regulations.
- A passion for delivering a trusted customer service experience in a customer-facing role.
- Strong communication skills and the confidence to liaise with external and internal partners.
- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
- An additional day's leave on your birthday.
- Contributory Pension Scheme matched by Curo up to 10%.
- Annual 'Homes for Good' Reward.
- Life Assurance Policy (up to 6x your annual salary).
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
- 'Perks at Work' – access to 1000's of discounts online and in-store.
- Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.
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