Customer Training Support Advisor

3 weeks ago


Bridgwater Somerset, United Kingdom Job Solutions Ltd Full time

Customer Care Advisor Long-term Temporary Bridgwater, Somerset
Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever growing, professional team at their Bridgwater Offices. The Customer Care Advisors play a critical role maintaining and developing sales of clients products to our customers in Retail and/or Specification divisions in the UK and Ireland.
Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc.)

~ Monitoring order status
Keep track of outstanding projects and to keep customers updated at all times
Complaint management
Keep up to date with Terms & Conditions and Customers Contract Agreements, including returns and product warranties.
Provide support to external Sales team
Identify opportunities to improve service and feedback on potential challenges and root cause analysis
Any other tasks and projects requested by your Manager
Ability to build rapport via phone, chat, email
Competent in Microsoft Office
Customer Service experience
These are immediate starts therefore only applicants who are readily available need apply.
Permanent opportunities may be available for the right candidates



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