FM Service Desk Administrator

3 weeks ago


Rochester Kent, United Kingdom Michael Taylor Search & Selection Full time

Established 10 years ago our client have quickly become a name synonymous with delivering high quality MEP installations within the education, commercial and police sectors. They pride themselves on being a fully integrated group; combining Design, Installation and Maintenance; delivering everything in house. With traditional engineering practices, an excellent team of tradesman and innovative engineering solutions they benefit from 100% repeat and profitable business.

They are seeking a confident adminstartor to join their team as a FM Service Desk Administrator. You will need to be a poblem solver, great communicator, excellent team player, attention to detail and ability to stay calm under pressure.

Job Role/Responsibilities

* General administration including answering calls, dealing with queries & managing multiple email mailboxes.

* Administration support to the FM Service Desk Team

* Maintaining the document Trackers, mostly using Excel

* Good communication skills are required for interaction with the FM helpdesk and the Engineers.

* Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system.

* Liaising with Clients to ensure works are scheduled and completed.

* Invoicing of all FM works including callouts, small works & remedial's.

* Managing quotations and sending materials out to suppliers to be quoted.

* Purchasing any materials required for FM works.

* Assist with the Toolbox Talks for Engineers.

* Manage & coordinate boiler signoffs.

* Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients.

* Manage and assist with Commercial and domestic servicing arrangements.

* Completing RAMS & Method Statements where required.

* Following Internal Primech processes to ensure all works run smoothly #J-18808-Ljbffr

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