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Payroll Operations Manager
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Payroll Manager Position
1 week ago
Sheffield, Sheffield, United Kingdom Portfolio Payroll Full timeJob Title: Payroll Manager About the Role: We are seeking an experienced Payroll Manager to join our team at Portfolio Payroll. As a key member of our payroll department, you will be responsible for providing comprehensive advice to employees on payroll-related queries and supporting the busy payroll team. Key Responsibilities: * Provide technical...
Payroll Manager/Head of Operations
4 months ago
Our client is a leading global service provider based in Sheffield. They are looking to recruit an experienced Payroll Operations Manager to manage and lead all Payroll customer advisors in supporting product users post onboarding.
The role will cover a variety of elements from people and process management, improving processes and gaining time efficiencies, ensuring robust compliance procedures alongside guidance with our post-sale fulfilment activity for our clients Payroll, HR and Budgeting products; Ensure all SLAs are met including but not limited to calls, chat, complaints, and escalations. Management of any coaching support and delivery of performance using the agreed performance framework of Quality and Productivity against the teams KPI’s.
* Work as triage between customer support teams and other business areas; liaising with product managers/engineers and Salesforce support to ensure customer impacting issues are managed and resolved in a timely fashion. Manage and deliver effective training plans and material for support; Conduct monthly 1-1’s with the team individually to ensure welfare and training needs are being met.
* Manage poor performance using the Disciplinary and Performance Improvement Procedure. Responsible for all team training ensuring training materials are kept up to date. Including product improvements and policy changes.
* Ensure GDPR processes are adhered to and all incidents are reported through the correct channels as per company policy.
* Minimum 2 years’ experience as Payroll Manager or similar role.
Ideally, have a professional payroll qualification (Chartered Institute of Payroll Professionals or similar.)
Proactive complaint resolution
Ability to analyse data and translate that into measurable actions
Communicates clearly and confidently, both verbally and in writing
