Internal Sales Representative

3 weeks ago

Newcastle upon Tyne, United Kingdom Automotive Group Full time

As an Internal Sales Representative, you will play a crucial role in our sales department by providing exceptional customer service, building strong relationships with clients, and supporting the overall sales process. You will work closely with our external sales team, supporting them in achieving their measures and ensuring customer satisfaction.

Key Responsibilities:

  • Proactively identify and reach out to potential clients to generate new sales opportunities.
  • Empathetic customer engagement, understand that each customer is unique and approach every interaction with empathy. Listen actively to their needs, concerns, and goals. Provide a personalised and compassionate response.
  • Respond to inquiries, provide product information, and address customer concerns promptly and professionally.
  • Maintain and update customer databases, ensuring accurate and up-to-date information.
  • Collaborate with the external sales team to create and follow up on sales leads and quotations.
  • Assist in the preparation of sales contracts and documentation.
  • Provide post-sales support, including order tracking, delivery coordination, and issue resolution.
  • Stay up-to-date with industry trends, market conditions, and competitors to identify opportunities and threats.
  • Participate in sales meetings, training sessions, and product knowledge sessions to enhance your expertise.

Qualifications:

  • Proven experience in sales or customer service, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Excellent organisational and time management abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Self-motivated, results-oriented, and a team player.
  • Knowledge of automotive products and market trends (preferred).
  • Competitive salary and commission structure.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

Automotive is an equal opportunity employer and welcomes applications from all qualified candidates.

Additionally, the successful candidate will be responsible for performing various ad hoc duties as assigned by management. These duties may include assisting with special projects, providing support to other departments as needed, conducting research and analysis, participating in meetings or events, and handling any other tasks that contribute to the overall efficiency and success of the organisation. The ability to adapt quickly, multitask effectively, and maintain a high level of professionalism in a dynamic work environment is essential. You should also possess strong problem-solving skills, excellent communication abilities, and a proactive attitude when taking on new challenges.

If you are a driven professional with a passion for customer satisfaction and have the skills and experience required for this role. Join our team and contribute to our commitment to providing exceptional after-sales service to our valued customers.

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