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Performance Services Officer

4 weeks ago


Chester Cheshire, United Kingdom Muir Group Housing Association Full time

Income Services Officer

£62 car allowance per annum

Chester - Agile

Full Time, Permanent

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive rental income service working with our customers to maximise their quality of life.

You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to maximise rental income and deliver excellent customer service in a challenging environment.

Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction

*

Design and deliver effective actions to maximise rental income and improve the social and financial performance of our communities.

*

Support the creation of new ideas and innovation in the business

*

Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job by 9am on Wednesday 30th October 2024.

We’re led by our Executive Director of Customer Experience.

We work hard, support each other, and like to have fun

You’ll be part of our Customer Experience Directorate - where you'll work as part of our Neighbourhood Team who are led by our Assistant Director of Neighbourhoods and you'll reporting to our Community Housing Manager- it’s an exciting team to be part of, as we deliver our new corporate plan ambitions