Income Services Officer

6 days ago


Chester, Cheshire, United Kingdom Muir Group Housing Association Full time

About You...

We're looking for a dedicated and highly motivated individual to join our team as an Income Services Officer. As a key member of our Neighbourhood Team, you'll work closely with our residents and communities to help them thrive.

Your key responsibilities will include delivering an excellent customer-focused service, designing and delivering effective actions to maximise rental income, and supporting the creation of new ideas and innovation in the business.

As a flexible and adaptable team player, you'll be able to work in partnership with our customers, colleagues, and communities to achieve our goals.

So, if you're passionate about making a difference and delivering excellent customer service, we'd love to hear from you.

Key responsibilities:

  • Deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction
  • Design and deliver effective actions to maximise rental income and improve the social and financial performance of our communities
  • Support the creation of new ideas and innovation in the business
  • Be adaptable and brilliant at working in partnership with our customers, colleagues, and communities

About our team...

We're a great team that works hard, supports each other, and likes to have fun. We're led by our Executive Director of Customer Experience and work as part of our Customer Experience Directorate.

We're excited to welcome a new team member who shares our values and is passionate about delivering excellent customer service.



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