Income Services Officer
4 weeks ago
About You...
We're looking for a dedicated and highly motivated individual to join our team as an Income Services Officer. As a key member of our Neighbourhood Team, you'll work closely with our residents and communities to help them thrive.
Your key responsibilities will include delivering an excellent customer-focused service, designing and delivering effective actions to maximise rental income, and supporting the creation of new ideas and innovation in the business.
You'll be a brilliant team player, able to work in partnership with our customers, colleagues, and communities to achieve our goals. If you're passionate about making a difference and have a drive to deliver an excellent customer experience, we'd love to hear from you.
Key Responsibilities:
- Deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction
- Design and deliver effective actions to maximise rental income and improve the social and financial performance of our communities
- Support the creation of new ideas and innovation in the business
- Be adaptable and brilliant at working in partnership with our customers, colleagues, and communities
About Our Team:
We're a great team, led by our Executive Director of Customer Experience. We work hard, support each other, and like to have fun. You'll be part of our Customer Experience Directorate, working as part of our Neighbourhood Team, led by our Assistant Director of Neighbourhoods, and reporting to our Community Housing Manager.
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