Customer Services Team Leader

2 weeks ago


United Kingdom AB Agri Full time

Customer Service Coordinator - Rugeley Job Title:  Customer Service Coordinator
Contract / Shift: Permanent – Full time – Monday – Friday
Someone who thrives on providing exceptional customer service to high-profile clients.
Ready to join a diverse and inclusive team, with opportunities for career growth?
We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our pet and equine product lines, liaising with renowned customers like Equine America, Mars, and Nestlé.
Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
Ensure timely and accurate invoicing within 24 hours of delivery or collection.
Investigate and resolve customer credit note requests and log complaints for continuous improvement.
Share best practices across the team, supporting alignment and professional development.
 
Ideally, you have experience in a similar customer service role within an agricultural business.
Excited about customer service with great attention to detail.
Good Excel with strong timekeeping and organisational abilities.
Flexible, driven, and motivated by the desire to be effective and improve every day.
A great communicator, adept at building relationships with both internal and external stakeholders.
 
 
From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one. 
Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. Together we’re building a fair, innovative and inclusive culture. 
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
AB Agri group politely requests no contact from recruitment agencies or media sales.



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