Team Leader
6 hours ago
Our client an established financial services provider has a friendly and open culture where teams strive to do the right thing by their colleagues and customers. The mortgage department is a hub where they help and support mortgage customers with one of the largest commitments of their lives. As the Mortgage Completions Team Leader, along with the support of the completions team, you will be responsible for managing the borrowers’ mortgage journey from offer to completion ensuring a smooth process throughout.
Responsibilities of the Mortgage Completions Team Leader
• Ensuring offer conditions are met prior to release and risks are addressed.
• Providing training and mentoring through coaching and feedback to communicate expectations for employee performance.
• Dealing with Performance Management/disciplinary issues with your line reports as and when they arise.
• Ensuring you effectively communicate to all staff in your delegated team to ensure they understand the organisation aims, objectives, standards and targets and how they, as individuals, help to achieve them.
• Taking responsibility for and to independently deal with both verbal and written complaints within your team as and when they arise whilst adhering to the complaints procedure.
• Participating in and assist in coordinating system testing, wider Society projects and projects within the Mortgage Customer Services Department.
• Using initiative and act as a problem solver and subject expert matter in respect of the mortgage completion teams responsibilities, providing solutions when necessary.
Requirements for the Mortgage Completions Team Leader
• Experience of the mortgage process
• Understanding of current mortgage lending legislation eg: Annual Discretionary Bonus Scheme
• Holidays – Starting at 23 days plus Bank Holidays
• Birthday Holiday
• Ability to buy and sell holidays
• Free breakfast everyday
• Free fresh fruit every week
• Cycle to work scheme
• Electric Vehicle scheme
• Pension scheme - 5%, 6%, 7%, 8% or 9% matched
• An active social and community agenda (2 paid days per year for community work)
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