Telephone collections agents

2 weeks ago


Manchester, United Kingdom Oodle Finance Full time €25,000 - €30,000

Collections Agent
plus yearly bonus
Monday – Friday working between the hours of 9am – 6pm (1 hour lunch), one Saturday in every 3 from 9am – 1pm (37.5 hours per week) - hybrid working
25 days holiday plus bank holidays increasing to 28 days after 3 years service.
Hybrid working – you'll be able to split your time between working in the office and at home.
Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.
Healthcare plan – free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g. dental, optical and more.
Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
Employee discounts – discounts you can access anywhere, anytime for all major shops.
1 day volunteer day per year – an opportunity to give back to the community each year.
Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence
Over the past 8 years, we've supported 10,000's of customers on their car buying journey.
Collections Agent at Oodle Car Finance.
The Payment Support Team at Oodle Car Finance are on a mission to deliver a great customer experience. We are a friendly team who are looking for people who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.
Perform against KPI's ensuring you are delivering against our Oodle values (such as Call Quality, Effective Outcomes, etc)
Foster an improvement culture, where everyone is proactively encouraged to focus on our 4Cs (Customer, Compliance, Colleague, & Commercial) and feels confident to ask to do something different to get the right result
Understanding of regulatory requirements and commitment to upholding compliance standards
Demonstrate collaboration and building a growth-oriented environment
Ability to use Excel
‍ Our values are our personal brand and lay the foundation of what we care about the most. Embrace being human – empathy and diversity make us stronger
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our 'Oodlers' who strive to make positive impacts to our cultures.
We'd love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process please email careers@oodlefinance.



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