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Collections Representative

2 months ago

Manchester, United Kingdom CRS Full time

Job Title: Collections Agent

Location: Remote based, UK

( The company does have a London office so if you prefer Hybrid then more than welcome)


About the Collections Agent


My client is a fast-growing direct lender in the UK, incorporated in August 2020. They pride themselves on cutting the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast.


They disrupted the market quickly establishing as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team they aim to identify the needs of each business and determine the finance that best suits their needs to thrive and grow.

They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.


The company culture is refreshing Work hard, have fun, no fast-moving, high growth. It’s a career driven organization with lots of chance to progress and learn along the way whilst being apart of an exciting period of growth


As the Collections Agent your responsibilities and duties will include:


  • Monitor and record cancelled direct debit mandates and failed payments
  • Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails
  • Respond to customer queries and requests for information
  • Discuss payment holidays and payment plans with customers who are experiencing financial
  • difficulty, requesting appropriate information and documentation to support their situation
  • Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors
  • Input information such as actions taken, payments received, and account changes on our CRM system


Essential Skills and Competencies of the Collections Agent is:


  • Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services)
  • Strong communicator with clear speech and writing skills
  • Excellent attention to detail
  • Ability to communicate urgency, while working with detailed process requirements
  • Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears
  • Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc


Personal Qualities:

  • Excited about the prospect of working for an ambitious and fast growing company
  • Confident about the ultimate value of their decisions
  • Highly organised
  • Active learner
  • Effective team player with the ability to work independently, exercise initiative, and take
  • ownership of projects
  • Commitment to continuous improvement
  • Accountability and pride in their work



For more information about Collections Agent please get in touch or to apply send your CV now.