Debt Collection Agent

5 months ago

Manchester, United Kingdom JLA Full time

**Job Title - Debt Collection agent**

**Basic pay £22,795.50 OTE £25k**

**6 months contract**

Option to work from home 2 days a week in month 2 (performance dependent)

**About our business**

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

**Role overview**

We are looking for confident and assertive individuals to joins us to in outbound debt collection. You will be responsible for contacting customers, collecting immediate payments, and letting our query team know if we need to investigate something. You will work closely with our credit control and legal functions by passing across complex debtor issues.

**Key tasks**
- Maximising debt collections through outbound phone activity only.
- Triage complex debtor issues to the correct teams
- Collecting customer remittances for the accounts payable teams
- Signing customers up to the MyJLA portal
- Taking payments by debit or credit card
- Signing customers up to Direct Debit payments
- Considering next steps when debts are unrecoverable
- Other ad hoc duties as and when required

**Knowledge and Skills **(what you know and what you can do)
- Demonstrated history of good telephony skills
- Ability to demonstrate confident and persuasive conversational skills

**Experience **(what you have done)
- Experience of working in a busy office environment and to tight deadlines
- Minimum 2 years' experience in customer service or call centre environment
- Experience of working at pace

**Personal qualities**

(the way you think and act)
- Able to work well under pressure and prioritise own workload
- Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
- Excellent attention to detail and high degree of accuracy is imperative
- Excellent communication and relationship-building skills
- Positive and flexible approach to your work

**Job Type**: Temporary 6 months contract

Pay: £22,795.50 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Option to work from home in month 2 (performance dependant)

**Job Type**: Fixed term contract
Contract length: 6 months

Pay: From £22,795.50 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Floor 5 Exchange Quay Manchester, M5 3EA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you commit to the full 6 months contract?

Work Location: In person

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