Group Parts Manager
1 month ago
***Please be aware this position has the flexibility to be based at any of our depots***
Group Parts Manager – Full Time
Want to make more of your career?
Do you have the energy, skills, passion and enthusiasm and want to make the very best use of them?
Then we’d like to hear from you.
Join our journey. Share our vision. Secure your future working for one of the most committed Agricultural Machinery Dealers in the UK
What we’re looking for:
We’re looking for a dynamic individual who is friendly, approachable and has an engaging personality, with a passion for the work they do and interacts well with both customers and staff members.
Responsibilities:
Under the management of our Aftersales Director, you will be responsible for working with our Parts Managers and their teams in supporting our agricultural, groundcare and retail shop customers. We are looking for an individual to develop customer support through a professional, understanding and empowering approach.
You will be involved in the employment processes of new staff. Produce training and development plans for new and existing staff. Ensuring staff reviews are actioned in a timely manner to track staff development and guide their future progression.
A key part of the company’s success has been from our apprenticeship programme. You will take the lead in this programme, empowering our staff for the future.
We are looking for an individual that will understand the workings of a busy parts department that supplies parts to customers in various ways; in depot over front counter, via rear counters to our service department for offsite and in depot repairs, and on-line.
You will overview the current and future workload from a group level to maximise utilisation and efficiency of staff and system processes. You will interact with manufacturers to ensure that their involvement in required situations is carried out
Working with a team of parts managers you will be customer facing, ensuring that customer issues are dealt with in a professional and timely manner.
You will work with the Aftersales director to review and develop aftersales operations through technology, people and processes to adapt for the future.
Working with parts managers, warranty managers and administrators you will take the lead to ensure that all paperwork and system processes are managed within company guidelines. Give support and ensure timely reporting. Ensure best practice is undertaken for stocktaking.
Ideal experience:
Ideally you will have previous agricultural and parts experience, with an eye for detail and enjoy working to a process. Some technical knowledge and understanding would be an advantage.
Leading a team that works across different sites with different operational dynamics.
Skills:
- A driving licence to facilitate travel to depot sites
- Ability to process paperwork with a high attention to detail and accuracy
- Self motivated, enthusiastic and proactive
- Excellent organisational and time management skills
- Working to deadlines
- Effective communication skills both verbal and written
Hours:
Core working hours Monday – Friday, 8am – 5pm.
- Holiday: 22 days rising to 24 days with service, plus bank holidays
- Life assurance (3x basic salary)
- Onsite parking
- Company phone and Laptop
- Company workwear
Please apply by sending your full CV to: Amy Holmes e-mail careers@peck.co.uk or post to G & J Peck Ltd, 90 Lancaster Way Business Park, Ely, Cambs, CB6 3NX
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