Group Risk Support Specialist
3 weeks ago
vc_row][vc_column][vc_column_text] Group Risk Support Specialist (Group Risk) Location : My client who are looking for a Customer Support Specialist to join their team who have got experience/knowledge in Group Risk Policies. The ideal candidate will have knowledge in Group Income Protection or Group Life Insurance or Group Critical Illness, Employee Benefits or Group Death in Service Pension.
The role of the Customer Support Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day to day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals.
The Client Services Specialist will be part of the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Develop, maintain and cultivate a constructive and professional relationship with Group Risk Sales Executives, Clients and Insurers at all levels.
Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
Prepare template client reports as requested by the Group Risk Sales Consultant.
To assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions.
To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
To undertake training in line with agreed objectives. To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
To undertake ad-hoc work as may reasonably be required by the company[/vc_column_text][/vc_column][/vc_row]
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