IT Service Desk Team Lead

3 weeks ago

London, United Kingdom Oliver James Associates Ltd. Full time



Job Advert: IT Service Desk Team Lead
Our client, a leading company in the Banking industry, and one of the fastest growing UK Challenger Banks, are currently seeking a dedicated and experienced IT Service Desk Team Lead to join their IT department.

This is an exciting opportunity to join a specialist Bank undergoing significant growth, this is a bank staffed by experts, working closely with UK businesses to help them realise their ambitions.

This role will be hybrid, with a competitive salary, based in London.

Role & Responsibilities:

  • Responsible for the day-to-day management of the Service Desk.
  • Running of the Service Desk function, which will include all Incident Management and Ticket responsibility on a daily basis.
  • Lead a team of individuals providing a mix Level 1 & Level 2 support within the CIO organisation.
  • Effective co-ordination of Support for all IT teams to the Business functions.


Key Skills:

  • A fantastic communicator, with excellent interpersonal skills and the ability to bridge between technical teams and the business.
  • Excellent time management, managing aggressive workflows and timelines, assisting the business in planning and understanding the impacts of their requirements.
  • Experience in finance and banking, ideally retail banking.
  • Demonstrable experience managing live service support teams at both Level 1 & 2.
  • Knowledge of Jira or other similar software.
  • Strong ITIL background.

What's On Offer:

  • A competitive salary and benefits, alongside an environment that promotes positive mental wellbeing and a good work life balance.
  • 25 days annual leave - increasing with service and a Holiday Buy Policy.
  • Hybrid working policy to help maintain a harmonious balance.
  • Education and awareness provided to promote a diverse workplace.
  • Private medical insurance.
  • Good pension Scheme - 8% HTB Contribution.
If this sounds like you, and you're interested in joining this growing organisation, then please apply directly and get in touch.

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