Head of Customer Interactions
3 weeks ago
Lloyds Banking Group
Bristol Harbourside, Halifax Trinity Road, London 125 London Wal l - Hybrid working in one of these offices 2 days per week and the rest from home.
Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension contribution, private medical insurance, flexible benefits system, 30 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices and other flexible options to support a good work-life balance.
We're searching for a Customer Interactions expert who can help our Consumer Businesses grow faster. This team helps support 1 in 5 sales across Lloyds Banking Group and our ambition is to lift that further.
There are two positions available carrying out the same role focusing on differing sets of products, the first leading Consumer Lending Interactions and the second leading Insurance, Pensions & Investments Interactions.
You'll leverage data using the latest techniques across data science, analytics, and measurement to improve our contact to outcome rations across product and non product aligned customer needs - designing interactions that take account of inferred and declared needs of customers.
Ensure that whilst the team strives forward at pace, they are maintaining the highest degree of risk, control and governance.
We like people who come from diverse cultural or industry backgrounds and are looking for someone knowledgeable within this field of work, with good leadership skills and excellent communication. Outstanding understanding of customer contact strategy and associated levers to deliver more personalised experiences, particularly interactions via digital channels as well as 1-2-1 and our extensive Branch network and call centres.
Strong commercial skills with a core understanding of how value is created for the customer and business. i.e digital marketing, analytics & reporting, customer modelling. A clear ability to translate analytics and modelling into commercial stories that are both sharp in narrative and compelling in nature.
Experience working within a modern Agile environment, using modern data engineering practices.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident.
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Bristol, United Kingdom Lloyds Banking Group Full timeDescription Head of Customer Interactions (x2 positions) Lloyds Banking Group Bristol Harbourside, Halifax Trinity Road, London 125 London Wall – Hybrid working in one of these offices 2 days per week and the rest from home. Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15%...
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