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Retail Shops Manager

3 months ago

SunburyonThames Surrey, United Kingdom Starbucks Full time

Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. As a leader at Starbucks you will be empowered to treat the store as if it is your own business.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.

As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners
Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
Setting challenging and realistic goals to drive engagement and improve partner performance

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when you’re on shift
Our store bonus program
Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.