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IT Support Analyst

4 months ago

City of London Greater London, United Kingdom Infoplus Technologies UK Limited Full time €300 - €325

Role : Tech Support Analyst

Hybrid - 2 Days in a week

Contract Inside IR35

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.

• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.

• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.

• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.

• ensure supportability and quality are maintained with the introduction of production changes.

Ideally 3+ years of hands-on experience with support background across multiple operating systems

• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter

• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

• ability to solve complex issues, good at problem statement analysis and solution design thinking

• track record of influencing senior IT stakeholders and business partners

• confident communicator that can explain technology to non-technical audiences

•