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Income Officer

2 months ago

Kingswood Gloucestershire, United Kingdom Bromford Full time

Do you have a passion for customer service? If you are driven to make a positive impact in people's lives and have experience in benefits, housing income or related fields, we want to hear from you Join our team at Bromford, a recognised Great Place to Work and enjoy numerous benefits, including up to 10% Performance-Related Pay, based on both business targets and your professional growth. Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You’ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. We're seeking an individual who can thrive in a customer-facing role and deliver exceptional service. Relevant experience in housing or benefits advice is required and someone with a genuine passion for problem-solving and a collaborative mindset. In this role, you'll need to be able to think independently, drawing on your own initiative to find creative solutions for customer issues. At the same time, you'll work closely with other departments, demonstrating strong interpersonal skills to ensure the best possible outcomes for the people we serve. No matter the challenge, your commitment to providing a superior customer experience will shine through. You'll go the extra mile to understand individual needs and work tirelessly to address their concerns. This role is a full-time permanent role covering the Kingswood, Bristol patch (BS15). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring:

  • Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
  • An understanding of housing benefit, universal credit and welfare reform
  • Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
  • A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
  • A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
  • Good IT skills, attention to detail, and an excellent work ethic
  • A full driving licence and access to a vehicle.
If this sounds like the kind of role you'd excel in, we encourage you to apply. This is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to thrive, building a brighter future for themselves. The closing date is Wednesday 25 September. Interviews will take place at our office in Chipping Sodbury. We encourage you to apply as soon as possible as this advert will close early, depending on application volume