Weekend Receptionist Car Dealership
6 months ago
**Host/Receptionist**
**Location - Gloucester**
**Pay rate - £10.42 per hours**
**On going temporary contract**
**Start date ASAP**
**Responsibilities**:
Front Desk Operations:
- Greet and welcome visitors, customers, and clients with a warm and friendly demeanour.
- Answer incoming phone calls promptly and direct them to the appropriate department or staff member.
- Respond to inquiries about the dealership's products, services, and general information.
Customer Service:
- Provide exceptional customer service by addressing customers' inquiries, concerns, and requests promptly and professionally.
- Schedule appointments for customers with sales, service, and other departments as needed.
- Ensure customer satisfaction by actively listening to their needs and ensuring their queries are resolved or escalated appropriately.
Administrative Support:
- Handle administrative tasks, including data entry, filing, photocopying, and maintaining records.
- Assist with preparing and processing paperwork related to vehicle sales, service appointments, and financing.
- Manage and maintain the dealership's customer database and ensure its accuracy.
- Communication and Coordination:
Liaise with various departments within the dealership to facilitate smooth communication and efficient operations.
Coordinate with sales and service teams to ensure timely follow-up with customers and provide status updates.
Facility Management:
- Monitor and maintain the cleanliness and appearance of the reception area and the showroom.
- Assist in maintaining office supplies inventory and placing orders when necessary.
Guest Relations:
- Offer hospitality services to guests, such as offering refreshments and ensuring their comfort while waiting.
- Handle guest complaints or concerns professionally and escalate issues to the appropriate personnel when necessary.
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