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Reception Team Leader/Care Co-Ordinator
4 months ago
Reception Team Leader
00 (full-time equivalent)
Job Type: Permanent
Hours: 34 hours per week, share of a Saturday rota to be discussed at interview
Cinque Ports Vets are looking for a pro-active, empathetic person to lead their fantastic Client Care team
We are looking for an experienced, pro-active person to join our friendly team as a client care lead
The ideal candidate will be able to demonstrate extensive client care experience, and preferably leadership duties,
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.
Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
Lead and encourage outstanding client and pet care from all team members
Financial reconciliation, debt control
Help with management of TOIL, absences and holiday requests/cover
Aid in induction and training of staff
Client complaints and feedback response
Appropriate management of consultation and surgical diary
5 weeks holiday plus bank holidays and Birthday Leave
~ Extensive free online Linnaeus CPD program
~ Career progression opportunities
~ Staff discount schemes
~ Life Assurance
~ Enhanced sickness pay
~ Enhanced equal family leave
~ E-car salary sacrifice scheme
~ Employer contribution pension scheme
~ Wellness program including:
~ Employee assistance program
~ Eyecare voucher scheme
~ Cycle to work scheme
~ Recruitment referral reward scheme
With over 90 years of experience, we offer primary care services for small animals in multiple practices across Kent and Sussex. We provide a range of primary care services and a 24-hour emergency care service that runs 365 days a year to ensure our patients are looked after at any time. We are accredited with a Gold and Silver Cat Friendly Clinic award and multiple RCVS awards to help provide the best quality care across our practices.
We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.