IT Service Desk Coordinator

2 months ago


Windmill Hill East Sussex, United Kingdom ARK Schools Full time €23,463

IT Service Desk Coordinator
Reports to:  IT Team Leader
Hastings (Hybrid)
Contract:  Permanent
Pattern:  Pattern:  Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm)
As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You'll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network.
Collaborate with Onsite Support Technicians to deliver superior customer service
Assess and categorise incoming support requests, aligning with SLAs and appropriate support teams
Act as the initial point of contact for technical assistance via IT Service Management
Perform remote troubleshooting, employing diagnostic techniques and effective questioning
Escalate unresolved issues to higher support levels or onsite teams
Provide accurate information regarding IT products and services
Motivated to work towards an ITIL V3 qualification
Understanding of school policies and practices
Knowledge of Data Protection Legislation
Strong dedication to providing professional IT support
Administrative proficiency for Service Desk operations
Competency in latest Windows OS and Microsoft Office
Demonstrate a proactive approach in building relationships with others
We’re an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we’re a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we’re recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems.
You’ll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
~ Full office closure between Christmas and New Year
~ As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
~ Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
~ Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

Apply with a CV and cover letter on our online recruitment portal. This ATS application form should take no longer 20 minutes to complete. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.
Ark requires all employees to undertake an enhanced DBS check. To know more about Ark’s diversity and inclusion commitments, please click on this link.



  • Windmill Hill, East Sussex, United Kingdom ARK Schools Full time €23,463

    IT Service Desk Coordinator Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Reports to:  IT Team Leader Location:  Hastings (Hybrid) Contract:  Permanent Pattern:  Pattern:  Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 07/08/2024 at...


  • Windmill Hill, East Sussex, United Kingdom ARK Schools Full time €23,463

    IT Service Desk Coordinator Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Reports to:  IT Team Leader Location:  Hastings (Hybrid) Contract:  Permanent Pattern:  Pattern:  Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 07/08/2024 at...


  • East Sussex, United Kingdom ARK Schools Full time

    IT Service Desk CoordinatorEnsure you read the information regarding this opportunity thoroughly before making an application. Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 07/08/2024 at 10am Interviews: Interviews will be...


  • East Sussex, United Kingdom ARK Schools Full time

    IT Service Desk CoordinatorIf your skills, experience, and qualifications match those in this job overview, do not delay your application. Reports to: IT Team Leader Location: Hastings (Hybrid) Contract: Permanent Pattern: Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 28/08/2024 at 10am Interviews: Interviews...


  • East Sussex, United Kingdom In Technology Group Limited Full time €28,000

    Role: Senior Service Desk Analyst Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Areas: Kent Salary: Up to £32,000 On site I am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team...


  • East Sussex, United Kingdom In Technology Group Limited Full time €28,000

    Role: Senior Service Desk Analyst Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Areas: Kent Salary: Up to £32,000 On site I am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team...


  • Windmill Hill, East Sussex, United Kingdom Clarion Housing Group Limited Full time £27,300 - £29,400

    Position Overview:Join our dedicated team at Clarion Housing Group Limited, where we strive to provide essential housing support to individuals facing domestic abuse challenges. Contract Type: Permanent Role Summary:As an Evening Support Coordinator, you will play a vital role in delivering comprehensive support services to a diverse clientele, including...


  • West Sussex, United Kingdom QA Apprenticeships Full time

    **Employer description**: Acora has 25 years’ experience of delivering a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. Acora is the UK’s number-one managed service provider also ranked in the top five...


  • South East, United Kingdom In Technology Group Limited Full time

    Role: Senior Service Desk AnalystApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Areas: KentSalary: Up to £32,000 On siteI am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team based in Kent...

  • IT Service Desk Agent

    3 months ago


    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...


  • Brierley Hill, United Kingdom Southern Communications Group Full time

    **Voice Support Desk Vacancy** **Role** Training will be provided where necessary. A logical, proactive, and enthusiastic approach to work is a must. **Objectives** - Logging faults and providing timely updates and fixes to customers. - Providing technical support, answering support queries via phone & ticketing system. - Determining the nature of faults...

  • Service Desk Engineer

    3 months ago


    East Sheen, Greater London, United Kingdom Select Full time

    Are you looking for a role in IT Tech to have a diverse day to day with plenty of opportunity to develop your skills? Are you looking for a company that works with the Microsoft stack and strives to up-skill and career develop their IT team? Our North London based client is looking for a Service Desk Engineer to grow and succeed within their company. You...


  • South East England, United Kingdom In Technology Group Limited Full time €32,000

    Role: Senior Service Desk Analyst Areas: Kent Salary: Up to £32,000 On site I am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team based in Kent to support their service desk. Acting as a senior escalation point, you will be responsible for...


  • South East England, United Kingdom In Technology Group Limited Full time €32,000

    Role: Senior Service Desk Analyst Areas: Kent Salary: Up to £32,000 On site I am working on an exciting new opportunity with my client. We are looking for a keen and driven Service Desk Analyst to join the rapidly growing and dynamic team based in Kent to support their service desk. Acting as a senior escalation point, you will be responsible for...

  • Service Desk Agent

    3 months ago


    East London, United Kingdom Dimension Data Full time

    FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.Key Roles and Responsibilities:Receive, log, validate and diagnose client...


  • Bar Hill, United Kingdom Global Service Group Full time

    **Logistics & Customer Service Coordinator** **About GSG**: Global Service Group are a rapidly growing business which provides flexible and cost-effective supply chain services for ambient and temperature-controlled products. Our commitment to continuously deliver service excellence, combined with our many years of experience, ensures the very best...


  • Windmill Hill, East Sussex, United Kingdom Royal Pavilion and Museums Trust Full time €45,441 - €48,474

    This is an exciting and unique opportunity for a dynamic and self-motivated individual to lead the work of our facilities and building conservation team at Brighton & Hove Museums. You will be accountable for all aspects of facilities management across our sites delivering planned and reactive maintenance within a heritage environment. The postholder will...


  • Windmill Hill, East Sussex, United Kingdom Royal Pavilion and Museums Trust Full time €45,441 - €48,474

    This is an exciting and unique opportunity for a dynamic and self-motivated individual to lead the work of our facilities and building conservation team at Brighton & Hove Museums. You will be accountable for all aspects of facilities management across our sites delivering planned and reactive maintenance within a heritage environment. The postholder will...

  • IT Service Desk Agent

    2 months ago


    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package **Grade: PO** **Reporting Line: IT Service Desk Team Manager **18 month FTC contract **Contract Type: Permanent** **Location: Chesterfield/Hybrid** **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk advisor, you will join us...

  • Service Desk Engineer

    3 months ago


    South East London, United Kingdom Select Full time

    Are you looking for a role in IT Tech to have a diverse day to day with plenty of opportunity to develop your skills? Are you looking for a company that works with the Microsoft stack and strives to up-skill and career develop their IT team? Our North London based client is looking for a Service Desk Engineer to grow and succeed within their company. You...