Customer Service Supervisor

1 week ago

Milton Keynes Buckinghamshire, United Kingdom Mercedes-Benz in the UK Full time

At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.
We're looking for someone friendly and confident, who understands the importance of providing exceptional customer service with genuine empathy and support, ensuring all interactions reflect our commitment to customer satisfaction. You'll be coordinating all customer vehicle requirements circa 7500 vehicles for car schemes for Daimler companies and participating partner companies to the highest customer level in line with agreed Service Level Agreement. You'll exhibit meticulous attention to detail and accuracy when playing a key role in the maintenance of all car scheme databases and ensuring national targets for car schemes volume is met by managing daily reporting.
You'll be an expert in building and maintaining strong, credible relationships with internal and external stakeholders especially when working closely with teams to ensure we stay ahead of the game in the delivery of new and used cars. We're passionate about providing outstanding customer experiences, something you'll be able to take ownership for. You'll be able to apply your excellent communication skills in a calm and professional manner when supporting our customers face to face, email and over the phone.
At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance to our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
As well as the opportunity to work in a dynamic environment, with a great team and culture, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working.
We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. We limit the storage of your data to the necessary period. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or .
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