Broker Support Consultant

2 weeks ago

United Kingdom FJN Recruitment Solutions Full time

We are excited to be working with a large brokerage who through continued success, have created a brand new role in the business for an individual to join them as a Broker Support Consultant with the freedom to work remotely.

This is an excellent opportunity for an individual from a broking or insurer background to step into a network relationship role. You would be the first point of contact for all new & existing businesses who require assistance with a varied range of requests from onboarding, training, & Insurer support.

Summary of Responsibilities:

  • Duties will include ensuring that the different broker businesses have their queries & requests for help answered quickly & professionally, with a full focus on customer service & satisfaction
  • Full ownership of brokers within territorial area with a “can do” approach to support day to day queries wherever these arise, by either resolving personally or escalating internally
  • Responsibility for retaining a Panel of Brokers & ensuring any internal systems are updated accordingly with relevant activity
  • Arranging regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted
  • Supporting the broker & being the ‘go-to’ for a whole host of queries
  • Involvement in the onboarding process as directed by Broker Development Manager for new members within your given territory
  • Working closely with other teams within the business to build your relationships internally so you can deliver excellence to your brokers
  • Keep updated with the latest information regarding compliance, aged debts, or other needs for your brokers so that you can support any development/training needs
  • Occasional insurer engagement to be able to promote insurers to your brokers & assist with placement needs or support for any bespoke scheme requirements
  • Actively being open to attracting potential new prospects & referring them internally

Skills & Attributes:

  • Effective communication & interaction with people at all levels
  • Ensuring adherence to policies, legislative requirements
  • Managing of external & internal relationships
  • Establishing & maintaining quality standards that drive client delight & cost efficiency
  • Establishing & maintaining quality standards in respect of accurate advice & support
  • Ability to Exceed brokers expectations

Qualifications & Experience:

  • Completion of or working to Cert CII
  • Minimum of 4 years’ experience in broking/insurer environment
  • Knowledge of Acturis, broking & Insurer processes
  • Personal & Commercial Lines experience/knowledge

Office Location – Remote with some travel occasionally required to Head Office and Broker Locations

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