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Business Support Officer

2 months ago


London, United Kingdom MHS Transportation Services Ltd Full time

The Business Support Officer will play a crucial role in ensuring the smooth and efficient operation of our parcel delivery services. This position involves a combination of administrative, operational, and customer service responsibilities. The ideal candidate will be organized, proactive, and possess excellent communication skills.

Key Responsibilities:
  1. Administrative Support:
    - Maintain accurate records of deliveries, schedules, and subcontractor details.
    - Prepare and manage documentation related to subcontracting agreements with DPD and Yodel.
    - Handle invoicing, payments, and financial record-keeping for subcontracted services.
    - Coordinate and schedule meetings, appointments, and events as needed.
  2. Operational Coordination:
    - Liaise with DPD and Yodel to ensure seamless coordination of delivery schedules and requirements.
    - Monitor and track parcel deliveries to ensure timely and accurate service.
    - Assist in the development and implementation of operational procedures and policies.
    - Support the logistics team in managing fleet operations and driver schedules.
  3. Customer Service:
    - Respond promptly to customer inquiries and resolve any delivery-related issues.
    - Provide exceptional support to subcontractors, ensuring they have the resources and information needed.
    - Handle customer complaints and escalate issues to management when necessary.
  4. Data Management:
    - Maintain and update databases with relevant delivery and subcontractor information.
    - Generate and analyze reports to track performance metrics and identify areas for improvement.
    - Ensure data integrity and confidentiality in all transactions and records.
  5. General Support:
    - Assist with special projects and initiatives as assigned by management.
    - Contribute to a positive and collaborative work environment.
    - Maintaining company Vans and check if they are in road-worthy condition.
Qualifications:
  • Previous experience in an administrative, operational, or customer service role, preferably within the logistics or parcel delivery industry.
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
  • Problem-solving skills and a proactive approach to challenges.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Supportive and inclusive work environment.
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