Technical Programme Manager

3 weeks ago

United Kingdom Quintessentially Full time

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.


Curious : Our innate drive to learn and grow elicits innovation. Proud : Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.

This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.



We are a rapidly expanding hands-on global company within the concierge services space and begin work on projects integrating Salesforce with external systems. This is a great opportunity to work and innovate alongside some of the world’s leading brands in an agile driven environment, using a diverse number of technologies across the business domain and leveraging your technical and pm skills.



Taking the lead on Software delivery projects with focus on both technical and operational deliverability
· Managing the full life-cycle of projects from planning through to lessons learnt
· Take responsibility for any recovery and crisis management (where necessary)
· Understand the key drivers in successful software development and act as an advisory consultant on agile/iterative development methodologies
· Internal/External stakeholder management, sometimes up to ‘C’ level.
· Manage projects across internal teams to ensure smooth and timely delivery
· Assist with digital transformation programmes and strategies


Project Management:

· Understand full scope of work on new projects, then draft and maintain project plans for various corporate clients and internal projects as required;

· Ensure all relevant parties complete assigned action items in a timely manner to meet project milestones successfully;

· Maintain and build client relationships throughout project life cycle and post launch;

· To identify opportunities for new commercial projects that could drive additional revenue;

· To manage technical projects including Mobile Apps and Web builds.


Draft assigned content for operational and service-related responses for corporate tender pitches, presentations, RFIs (Request for Information), RFPs (Request for Pricing), RFQs (Request for Quotations);

· Work with Corporate Account Director to negotiate and agree upon Corporate Service Level Agreements (SLAs) to be met and applicable penalty measures. 

· Determine if additional Qforce development work and levels of operational impact on current standard procedures to meet required levels of SLAs.


Responsible for in-depth implementation planning & delivery across singular to multiple markets, based on existing and required infrastructure in regards to CRM system & telephony, process flow and SOPs;

· Work with the IT Manager to ensure telephony, CRM systems, email, etc. Work with the Salesforce team to ensure CRM system partners (e.g. Additional Projects & Responsibilities:

· To help coordinate the internal or global rollout of any new project.



An understanding of corporate and internal project demands;
· Familiar with Salesforce Sales or Service Cloud, Experience Cloud and Marketing Cloud a plus
· translating them into technical and functional project deliverables;
· Creative problem solving & top-notch organisational skills with meticulous attention to detail;
· Ability to remain calm & courteous under pressure, and effective conflict management;
· Excellent written & oral communication - fluent English a MUST;
· Strong IT & CRM systems skills (Salesforce, Microsoft Office etc.);
· 4 years' demonstrable project management exposure (Agile, Waterfall methodologies), Ideally PRINCE2 qualified or equivalent
· Experience managing projects integrating Salesforce with external systems
· Ideally have experience of logging projects using Jira software
· Deployed integration projects involving php & Salesforce amongst other systems.
· Produce and direct detailed project documentation including detailed requirements, plans, costings, benefits, integration, delivery, UAT and training. Ensure all stakeholders are kept updated on the progress all projects

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