Group Event Revenue Manager

An exciting opportunity has arisen for a Group Events Revenue Manager to maximise event, conference and wedding revenue along with guest satisfaction, by negotiating and co-ordinating the execution of this business area with other departments in accordance with LQ Resort’s Group Business Plan.

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Location: LQ Resorts, Weston Rhyn, Oswestry, England, Shropshire, SY11 3EN

Date Posted: 9th May 2024

Job Type: Full time

About the role

Job Title:

Group Events Revenue Manager

Department:

Revenue and Sales

Reporting To:

Group Revenue Manager

Primary Job Purpose:

Salary £30,000 pa

An exciting opportunity has arisen for a Group Events Revenue Manager to maximise event, conference and wedding revenue along with guest satisfaction, by negotiating and co-ordinating the execution of this business area with other departments in accordance with LQ Resort’s Group Business Plan.

Roles and Responsibilities:

Manage the conversion of all enquires and monitor performance.

Recruit, maintain and develop a strong team.

To oversee that all enquires and correspondence for the events team are being dealt with efficiently and on the day of the enquiry.

To regularly complete and review correctly the event forecasting and report back accordingly

To ensure excellent standards of client show rounds and open evenings – working with whole team on guest experience.

To review all function sheet standards and make changes where necessary to assist both the operational and co-ordination teams.

To ensure that all diaries and systems are kept up to date at all times and update core system information eg rate plans.

Achieves meetings and events revenue goals by implementing the set strategies provided from the Group Revenue Manager.

Actively seeks when available, to interact with existing, potential and new clients by show rounds, lunches and participation in fam trips.

Work actively to minimise complaints from guests.

Attend meetings and training required by the Revenue Manager / Revenue Director

Check the meeting and events VIPs and communicate this information to the team

Identify commissionable bookings and secures required information

Ensure that all event accommodation is booked in accurately and ensure release clauses are followed.

Ensure event contracts are being issued and completed in a timely manner.

To ensure all events are prepaid in advance, or where applicable co-ordinates credit for meetings and events guests with the finance team.

To monitor all feedback from clients, including follow up procedure and communicate with team.

To maintain quality information in all databases.

To carry out proactive sales activity for events across the group.

To complete regular pricing reviews and competitor analysis of wedding and conference venues across all resorts.

Represent the department at the weekly sales and revenue meetings and feedback key business information to the team.

Follows all applicable laws, and corporate standards and guidelines

Will include weekend and Bank Holiday working as per business needs. Will also include travel to other resorts as and when required.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

Reliable and can work under pressure

Organisational skills and attention to detail

Communication and interpersonal skills

Time-management skills and the ability to work under pressure to ensure the efficient running of the co-ordination teams.

Project management and previous event management experience is essential

Problem-solving skills and diplomacy

Sales and marketing skills to promote the event and attract business

Administrative and IT skills

Self-direction and enthusiasm.

Negotiation skills when looking for the best price from venues, suppliers and contractors

The ability to manage budgets

A degree or HND in Event management, Hotel or Catering management, leisure and tourism, marketing or business, or equivalent qualification would be desirable.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

To focus on the guest experience at all times and continually strive to delight time after time

To see each guest as part of a long-term relationship not a onetime event

To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

To encourage our team to contribute to excellent working conditions for all

To gain a reputation for delivering financial performance and being consumed and enthralled about business.

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

Discounts across the resort, including family and friends

Free onsite parking

Progression and career development opportunities.

Pension Scheme

Free staff meals

Free gym membership

Access to wellness programmes

Share of Resort’s service charges on monthly basis

Extra days holiday after 2 years

Skills required

Excellent time management skills with the ability to work to deadlines and targets

Reliable and can work under pressure

High standards of presentation, organisation and cleanliness

Highly organised with great attention to detail

Excellent written and verbal communication skills

Efficient and confident with speaking at meetings.

Highly analytical with ability to understand peaks and trough of industry

Flexible approach to work

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Proficient in Microsoft Office suite.

Ability to read, create and present revenue reports

Ability to upsell customers to additional products and services

Negotiation skills when looking for best price from venues, suppliers and contractors

Confident and approachable

Self-direction and enthusiasm

Friendly and informative

Passionate about Customer Service

High standard of personal appearance

Respectful

What you will need

Required criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Project management and previous event management.
• Sales and marketing to promote event and attract business
• Experience working in sales
• Experience of dealing with Customer complaints
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of managing a sales team

Desired criteria

• Ability to upsell customers to additional products and services
• Willingness to undertake further training.
• Experience of working within and hosting Weddings and Events
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gifted

Apply now LQ Resorts

LQ is a family run, collection of quality destination led Hotel Resorts.

About Us

Langstone Quays Resor t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

Supporting our team’s physical and mental health Providing free gym membership

Delivering employee recognition programmes to reward hard work and effort.

Creating an environment that supports the development of skills, knowledge, qualifications and career progression

Discounts across all Resorts, to encourage leisure time

At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.

Vacation, Paid time off Retirement plan and/or pension Gym membership or wellness programs Free parking Preferential room rates Discount on meals purchased Long service recognition Free parking or Discounted parking

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Group Event Revenue Manager

LQ Resorts

Oswestry

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