Service Administration Assistant
3 weeks ago
Hays are partnering with a charitable organisation to recruit for a Services Administration Assistant. Working within a team, you would provide a high-quality clerical and reception support to the charity. Offer administrative and clerical assistance.
Cover reception duties, including operating the switchboard, welcoming users and visitors, and ensuring they feel comfortable and valued.
Maintain and update the database with relevant information using a custom appointment system. Generate reports and statistical data for internal audits and KPIs.
Support the administrative team in paperwork completion, record maintenance, and efficient filing. Implement follow-up systems and processes after service delivery.
Cover early morning and evening clinics.
Promote all services effectively in accordance with the Marketing and PR Strategy – Social Media.
Develop and manage information databases and assist with PR-related administration tasks such as photocopying, mail shots, and creating posters and flyers.
Maintain an organised filing and administrative system within Services Administration. Ensure all details such as names, bookings, service requirements, agreed rates, and contact numbers are recorded and accessible to all relevant parties.
Coordinate with the Fundraising Department regarding Corporate, Groups, Community, and other relevant clients/organisations/schools, following agreed policies and processes for appointments and administrative needs.
Manage a database of contacts, users, and potential users, ensuring that information and statistics are recorded. Minimum one year of experience working in a busy office environment, providing clerical, administrative, and reception support.
At least 5 passes, including a grade C or above in English (or equivalent).
Demonstrate confidence and well-developed IT skills, including full use of Microsoft Office, especially Word and Excel
Ability to provide excellent customer care and possess interpersonal skills, experience in handling sensitive queries is essential
Available and flexible to work hours to meet the needs of the role – including on a rota basis working 1 evening per week to 8pm and potential Saturday cover. (Hold a full, current driving license
20 days leave increasing to 25 days + 11 Public Holidays
~Enhanced sickness, maternity, paternity, and adoption leave and pay
~6% contributory pension scheme
~ Death in Service Plan
~ Staff care and support services
~ Training and development
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