Analyst - Account Services

4 weeks ago


Watford Hertfordshire, United Kingdom Addition+ Full time

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device
Type - FTC until June 2025
Location - Watford (Hybrid)
Industry - FMCG
Main Responsibilities as a Service Improvement Analyst

Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services.
Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes.
Work on projects related to projects improving Customer Operations performance.
Strong experience with service and process improvements
Strong customer service Background
26 days of annual leave.
~ 5% pension (matched to 8%)
~ Private healthcare.
~ Dental scheme.
~ Eye care scheme.
~£500 wellness allowance for gyms, sports memberships e.c.t
~ Hybrid work scheme.

For further information on this Service Improvement Analyst role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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