Senior Accounts Analyst, Travel Agent Inquiries
4 weeks ago
This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Senior Accounts Analyst, Travel Agent Inquiries, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Inquiry and Customer Services team reporting to Director of Distribution Services, you will work on projects including completing monthly reconciliation reviews for our important business partners, for completing ad-hoc reports, audits, and analyses to support the account management of key partners and identifying corrective actions to address data issues with hotels and travel agencies.
Deliver monthly reconciliation review and reporting to important business partners, communicate with all stakeholders to ensure that all reconciliation reports are completed accurately and within set deadlines.
Pro-actively identify data issues and engage with corporate functions and hotels to implement corrective actions and improve operational performance.
Perform any other reconciliation, analysis, database updates and inquiry-related duties as directed.
Maintain weekly updates on international hotels’ distribution list and communicate with hotels.
Participate in onboarding of new business partners and in design of reconciliation review process to best support their needs.
Create documentation of end-to-end reconciliation process, and quality control checks, and cross-train other team members within the department.
What projects you will take ownership of:
Manage annual renewal of central commission invoicing program for UK travel agents, communicate renewal timelines with vendor and UK travel agencies, monitor for missing and incorrect registration, and follow up on any registration queries.
Identify corrective actions to address data issues with hotels and travel agencies.
Experience with data reconciliations and possessing advanced Excel skills with the ability to use and develop Excel models (e.g., Multi-tasker who leads multiple projects and priorities with a cool head under time constraints, effectively carrying out concurrent demands.
BA/BSc Bachelor’s Degree or equivalent experience in-lieu thereof
Experience in Revenue Management, Sales, Finance, Hospitality Management, or related industry.
Experience with data reconciliations and possessing advanced Excel skills with the ability to use and develop Excel models, e.g. with formulas, pivot tables and Macros.
Proficiency with Business Intelligence platforms (eg. MicroStrategy, Cognos, Tableau, PowerBi, etc.)
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . li-mh1#li-hybrid
Source: Hospitality Online
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Senior Accounts Analyst, Travel Agent Inquiries
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