IT Service Desk Analyst
2 weeks ago
Job Description
Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambuslang however, remote working may be possible on occasion.
Responsibilities:- Support the team in providing an exception service to our users based across Scotland.
- Experience providing exceptional customer service and satisfaction.
- Comfortable with verbal and written communication to customers and 3rd party suppliers.
- Previous experience of working in an ICT/Technology Service Desk
- Ability to learn and navigate ITSM tools to create, update and close tickets.
- Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc.
- Ability to document calls received to the ICT Service Desk within ITSM tool.
- Working knowledge of core M365 products/apps.
- Ability to work under effectively when demands are high.
- Ability to work on own initiative where required, while taking direction when appropriate.
- Good knowledge of Active Directory/Entra ID.
- Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions.
-
IT Service Desk Analyst
2 days ago
South West London, South East, United Kingdom The Fortune Group (Recruitment) Limited Full timeThe Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...
-
Service Desk Analyst
2 days ago
Camberley, South East, United Kingdom Telent Technology Services Ltd Full timeService Desk AnalystBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Office Location: Camberley Surrey (Office based role)Working pattern: Monday-Friday, 37.5 hoursJob type: Full time, PermanentRef: (00)610Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to...
-
IT Service Desk Analyst
4 hours ago
Reading, South East, United Kingdom Proactive Appointments Limited Full timeService Desk AnalystIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.You will be rewarded with a good salary, as well as a brilliant benefits package including...
-
Service Desk Analyst
4 weeks ago
Doncaster, South Yorkshire, United Kingdom TBA Group Full timeService Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...
-
Service Desk Analyst
4 weeks ago
Doncaster, South Yorkshire, United Kingdom TBA Group Full timeService Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...
-
Service Desk Analyst
2 weeks ago
Doncaster, South Yorkshire, United Kingdom TBA Group Full timeJob Description Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will...
-
Service Desk Analyst
1 week ago
Havant, South East, United Kingdom JAM Recruitment Ltd Full timeWould you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a Service Desk Analyst to support their existing team in Havant (fully onsite) on an initial 6 month contract. Please note that this role will involve 12 hour shifts including nights and weekends, every day of the week 365 days per...
-
Service Desk Manager
4 weeks ago
Lanarkshire, United Kingdom Henderson Scott Full timeService Desk Manager 6 month contract role £450 per day Hybrid working with 2 days in office in South Lanarkshire We are seeking a highly organized and proactive Service Desk Manager to join our team on a 6 month contract basis. In this role, you will be responsible for managing and leading a team of service desk technicians, ensuring that all customer...
-
Specialist, Service Desk
1 month ago
South Oxfordshire, Oxfordshire, United Kingdom IT Solutions Group Full timeFriday, March 15, 2024 to Sunday, June 30, 2024 Information Technology Community Employment Services Fanshawe London Nelson Park Plaza This is a full-time hybrid Technical Help Desk Specialist role located in London, ON, with flexibility for remote work. The Technical Help Desk Specialist will provide technical assistance, technical support, and help...
-
IT Service Desk Manager
1 week ago
South East England, United Kingdom Vertex IT Solutions Ltd Full timeIT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for...
-
IT Service Desk Team Leader
2 weeks ago
Lanarkshire, United Kingdom HRGO Full timeWorking days: - Monday to Friday Timing: - 8:30 to 17:00 **Job Types**: Full-time, Temporary contract, Fixed term contract Contract length: 9 months As IT Service Desk Lead you will provide technical support of users and IT systems and assist in IT Projects across the business. You will provide front-line advice, support and service to all end-users,...
-
Service desk analyst
2 weeks ago
South West England, United Kingdom Hays Specialist Recruitment Limited Full timeKey Accountabilities:As part of our team, you will be responsible for the following: First-Line IT Support:Take ownership of customer incidents or service requests and see them through to resolution.Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).Maintain accurate support tickets and provide daily progress...
-
Service Desk Analyst
1 month ago
Weston-Super-Mare, South West, United Kingdom Matchtech Full timeWe are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-MareIf your skills, experience, and qualifications match those in this job overview, do not delay your application.The team is pivotal in supporting technology projects and services...
-
Service Desk Support
3 weeks ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any...
-
Service Desk Executive
4 days ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Executive / Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any...
-
Service Desk Executive
3 days ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk AdministratorFrom £25,000, negotiableWe are looking for a suitably experienced person for a Service Desk Executive / Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any...
-
Service Desk Administrator
4 weeks ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk AdministratorFrom £25,000, negotiableWe are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or...
-
Service Desk Support
2 weeks ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk Support AdministratorFrom £25,000, negotiableWe are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems...
-
Service Desk Support
2 weeks ago
Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full timeService Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any...
-
Service Desk Manager
1 month ago
Lanarkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time**Service Desk Manager /**Tech Bar Manager **6 months** **East Kilbride | hybrid working | two days onsite per week** **Responsibilities**: - Experience managing a first - and second-line technical support team - Experience n service improvement and problem management - Experience in monitoring actions to investigate patterns and trends to resolve...