IT Service Desk Analyst

2 weeks ago


Cambuslang South Lanarkshire, United Kingdom Venesky-Brown Full time

Job Description

Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambuslang however, remote working may be possible on occasion.

Responsibilities:
  • Support the team in providing an exception service to our users based across Scotland.
Essential Skills:
  • Experience providing exceptional customer service and satisfaction.
  • Comfortable with verbal and written communication to customers and 3rd party suppliers.
  • Previous experience of working in an ICT/Technology Service Desk
  • Ability to learn and navigate ITSM tools to create, update and close tickets.
  • Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc.
  • Ability to document calls received to the ICT Service Desk within ITSM tool.
  • Working knowledge of core M365 products/apps.
  • Ability to work under effectively when demands are high.
  • Ability to work on own initiative where required, while taking direction when appropriate.
  • Good knowledge of Active Directory/Entra ID.
  • Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions.
If you would like to hear more about this opportunity please get in touch. #J-18808-Ljbffr

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