Specialist, Service Desk

2 weeks ago


South Oxfordshire Oxfordshire, United Kingdom IT Solutions Group Full time

Friday, March 15, 2024 to Sunday, June 30, 2024
Information Technology
Community Employment Services Fanshawe London Nelson Park Plaza
This is a full-time hybrid Technical Help Desk Specialist role located in London, ON, with flexibility for remote work. The Technical Help Desk Specialist will provide technical assistance, technical support, and help desk support to clients. Providing Level 1 helpdesk support, processing work requests and providing customer service. 
Coordinating the effective installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. 
Monitoring assigned servers and network applications for the purpose of ensuring continuity of service. 
Maintaining critical systems including servers, NAS and end user devices. 
Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational standard. 
Assisting/Supporting projects with the Team. 
Technical Assistance, Technical Support, and Help Desk Support skills 

Experience with Microsoft Windows Operating Systems, Microsoft Office Suites, and various software applications 
Proficient in remote support tools and techniques 
Professional IT certifications such as CompTIA A+, Net+, CCNA or similar 
College diploma or university degree in Computer Science or related field 
Fanshawe Career and Employment Services is not responsible for the accuracy, authenticity or reliability of the content.
This Employment Ontario project, program, or service is funded by the Ontario government.
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