Service Desk Manager
3 weeks ago
Service Desk Manager
6 month contract role
£450 per day
Hybrid working with 2 days in office in South Lanarkshire
We are seeking a highly organized and proactive Service Desk Manager to join our team on a 6 month contract basis. In this role, you will be responsible for managing and leading a team of service desk technicians, ensuring that all customer inquiries andtechnical issues are promptly addressed and resolved.
**Responsibilities**:
- Manage and lead a team of service desk technicians
- Ensure that all customer inquiries and technical issues are promptly addressed and resolved
- Monitor and report on team performance and SLAs
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
- Work closely with other IT teams to troubleshoot and resolve complex technical issues
- Provide training and support to service desk technicians as needed
**Requirements**:
- Proven experience as a Service Desk Manager or similar role
- Strong technical background, with experience in troubleshooting hardware and software issues
- Excellent customer service skills and ability to communicate effectively with non-technical users
- Ability to work in a hybrid environment, with the ability to work both in the office and remotely
- Strong leadership and management skills, with the ability to motivate and guide a team
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