Service Desk Manager

3 weeks ago


Lanarkshire, United Kingdom Henderson Scott Full time

Service Desk Manager

6 month contract role

£450 per day

Hybrid working with 2 days in office in South Lanarkshire

We are seeking a highly organized and proactive Service Desk Manager to join our team on a 6 month contract basis. In this role, you will be responsible for managing and leading a team of service desk technicians, ensuring that all customer inquiries andtechnical issues are promptly addressed and resolved.

**Responsibilities**:

- Manage and lead a team of service desk technicians
- Ensure that all customer inquiries and technical issues are promptly addressed and resolved
- Monitor and report on team performance and SLAs
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
- Work closely with other IT teams to troubleshoot and resolve complex technical issues
- Provide training and support to service desk technicians as needed

**Requirements**:

- Proven experience as a Service Desk Manager or similar role
- Strong technical background, with experience in troubleshooting hardware and software issues
- Excellent customer service skills and ability to communicate effectively with non-technical users
- Ability to work in a hybrid environment, with the ability to work both in the office and remotely
- Strong leadership and management skills, with the ability to motivate and guide a team


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