Senior Manager, Commercial Operations

3 weeks ago


United Kingdom University of the Arts London Full time

Manage business continuity for the front of house team, including capacity management, fire evacuation, and emergency situations, collaborating with senior staff and Health, Safety, and Security teams.
·Coordinate staffing rota in collaboration with the Collections Care & Access team.
·Utilise commercial and performance reporting systems effectively in collaboration with other V&A departments.
·Ensure compliance with all operational policies, procedures, and processes, including safeguarding, cash handling, and fire evacuation, through regular team training.
·Promote equality and diversity by maintaining positive working relationships and contributing to widening access and inclusion initiatives.
·Deputise for the Head of Operations & Commercial as needed, representing V&A East and the department across the V&A.
Exceptionally organised, with a track record of managing budgets, maintaining operational records, and managing project plans effectively.
Possesses comprehensive knowledge of the local environment and target audiences.
·Experience managing external contractors, consultants, term service contracts, and service level agreements.
·Demonstrated ability to meet or exceed commercial Key Performance Indicators (KPIs).
·Experience of opening a new cultural space or project from planning stage through to business as usual.
·Experience and knowledge of health & safety regulations and compliance.
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