Client Care Advisor- Spanish And French Speaking
2 weeks ago
Poste
The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail). The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships. Fluent in Spanish, French, and English to deliver; Service Excellence Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition. Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue. Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis. As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response. Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience. Gain and Grow Market Share Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities. Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction Consistent realisation and focus on the team's conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement. Efficiency and Productivity Respond to customer needs in a consistently efficient, accurate and timely manner. Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies. Consistently meet departmental productivity KPIs Clienteling Cultivate and maintain relationships to create a portfolio of relevant clients. Leverage portfolio data to execute appropriate client outreach plans-Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase Requirements: Superior communication and interpersonal skills. Previous sales or service experience in a retail or contact centre environment. Familiarity with website technology, website navigation and terminology associated with e-commerce. Flexibility with work schedule; weekends as required. Must have authorization to work and remain in the UK #J-18808-Ljbffr-
Client Care Advisor- Spanish and French Speaking
2 weeks ago
London, United Kingdom LVMH Group Full timeClient Care Advisor- Spanish and French Speaking Company: Tiffany & Co Country / Region : United Kingdom City : London Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Beginner Reference No.: 58682 Date of publication: 2024.02.22 Position The Client Care Advisor is a highly skilled, contact...
-
Client Care Advisor- French Speaking
7 days ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
7 days ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 days ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish and French Speaking
4 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
London, United Kingdom The Language Business Full timeWe have a fantastic new job opportunity for French & Spanish speaking Customer Service Specialist to join a global, luxury cosmetics and lifestyle beauty brand to support both their French and Spanish speaking business clients with daily customer service queries. LOCATION London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)...
-
Client Care Advisor- French Speaking
10 hours ago
London, United Kingdom TIFFANY & CO Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 days ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish and French Speaking
3 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Technical Support Advisor
4 weeks ago
Feltham, Greater London, United Kingdom French Selection UK Full timeGerman speaking Technical Support Advisor Depending on experience) + Bonus + Excellent benefits Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Full time permanent position* *Hybrid working system* - 2 days in the office / 3 days at home Please visit the French...
-
Technical Support Advisor
4 weeks ago
Feltham, Greater London, United Kingdom French Selection UK Full timeGerman speaking Technical Support Advisor Depending on experience) + Bonus + Excellent benefits Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Full time permanent position* *Hybrid working system* - 2 days in the office / 3 days at home Please visit the French...
-
Spanish Speaking Travel Operations Executive
4 weeks ago
London, United Kingdom French Selection UK Full timeInternational Shipping & Operations Coordinator International Shipping & Operations Coordinator Establishing commercial relationships with suppliers and customers across the European continent - Managing price risk/hedging with futures Fluent in Italian and French or Spanish - Proficiency in Microsoft Excel and Word. - Willing to travel abroad...
-
Spanish or French Speaking Business Development
4 weeks ago
London, United Kingdom Language Matters Full timeAn experienced Spanish or French speaking Business Development Executive is urgently needed for a leading international events company. This is an exciting opportunity to join a growing multilingual team in London. The purpose of this vacancy is to identify new business opportunities, research and interact with senior level executives within the technology...
-
Junior Country Manager
7 days ago
London, United Kingdom FRENCH RESOURCES Full timeLondon based consultancy specialising in International Business Development is looking for a**Junior French speaking Country Manager**. The consultancy’s main goal is to develop the revenue from clients internationally. Their clients are Smalland Medium sized Companies, Exporters, Exhibition organisers, Professional Associations, Clusters, Institutional...
-
Weekend Advisors
2 weeks ago
London, United Kingdom LVMH Group Full timeClient Care Advisor- Spanish and French Speaking Watches & Jewellery Contract type: Permanent Job Function: Retail The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and...
-
Teacher of Languages
2 weeks ago
Barnet, Greater London, United Kingdom Wayman Recruitment Group Full timeWayman Group is delighted to present an exciting opportunity for a skilled and dedicated French/Spanish teacher to join a prestigious school in Barnet. As a highly regarded recruitment agency in the education sector, we are committed to connecting exceptional educators with top-tier institutions. As a French/Spanish teacher at our esteemed school, you will...
-
Teacher of Languages
2 weeks ago
Barnet, Greater London, United Kingdom Wayman Recruitment Group Full timeWayman Group is delighted to present an exciting opportunity for a skilled and dedicated French/Spanish teacher to join a prestigious school in Barnet. As a highly regarded recruitment agency in the education sector, we are committed to connecting exceptional educators with top-tier institutions. As a French/Spanish teacher at our esteemed school, you will...
-
Client Care Advisor- Spanish Speaking
4 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Italian Speaking Project Administrator
4 weeks ago
South Croydon, Greater London, United Kingdom French Selection UK Full timeGerman speaking Project Administrator At commutable distance by car from: Please visit the French Selection UK website, vacancies section, search job reference: Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. Our client is a...
-
French Speaking Advisor
9 hours ago
London, United Kingdom Watershed Full timeWatershed is a software platform for running a world-class climate program. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York and London and remote team members across the US and...