Customer Service Manager

1 week ago


Blantyre South Lanarkshire, United Kingdom Eden Springs Full time

At Eden Springs, we are committed to delivering 'Great Service Every Day' to our valued customers. As a Customer Service Manager, you will play a pivotal role in leading our dedicated team to achieve excellence and provide outstanding customer service.
Lead the Customer Service team to achieve KPIs, service levels, and business targets within agreed budgets.
Cultivate collaborative relationships to enhance service quality and customer satisfaction.
Ensure staff feel supported and informed as products and services evolve.
Manage day-to-day activities, prioritize tasks, and assess risks within existing processes to achieve SLAs.
Participate in operational process reviews to drive efficiency and support business growth.
Develop and maintain training and development plans for team members.
Implement performance management processes and conduct regular reviews and appraisals.
Maintain high levels of customer satisfaction and quality standards.
Act as a point of escalation for customer complaints.
Support Operations Manager in identifying operational risks and developing contingency plans.
Supervise team quality monitoring to exceed quality targets.
Manage online reputation on platforms like Trust Pilot and Google My Business.
Minimum 3 years of contact Centre experience.
Experienced in change management and team development.
Strong leadership and people management skills.
Proficient in Microsoft Office applications and LiveChat systems.
If you are a dynamic and experienced Customer Service Manager looking to lead a team towards success, we would love to hear from you. Join us in our mission to provide exceptional service to our customers.
#



  • Blantyre, South Lanarkshire, United Kingdom Eden Springs Full time

    Job Description About Us: At Eden Springs, we are committed to delivering 'Great Service Every Day' to our valued customers. As a Customer Service Manager, you will play a pivotal role in leading our dedicated team to achieve excellence and provide outstanding customer service. Key Responsibilities: Lead the Customer Service team to achieve...


  • Lanarkshire, United Kingdom Manpower Full time

    Manpower UK are recruiting on behalf of our reputable national client for a Customer Service Advisor. This is a permanent opportunity working from our clients Cumbernauld office. As the Customer Service Advisor you will deliver outstanding customer service ensuring each customer experience is exceptional. **Main Duties: - ** - Receive inbound sales orders...


  • Lanarkshire, United Kingdom Nine Twenty Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **HAMILTON** **BACK SHIFT** **2pm - 10pm Monday - Thursday** **9am - 5pm Friday** Nine Twenty are supporting our Manufacturing client who are looking for a Customer Service Administrator to join their Administration team. You will be responsible for prioritising and processing global customer orders whilst providing...


  • South Lanarkshire, United Kingdom Byrne Recruitment Limited Full time

    **Full-time Customer Service/Office/Administrator - FRENCH SPEAKER**: - Based in **South Lanarkshire** **Working hours: 7.30 am - 3.45 pm or 8 am - 4.15 pm Monday to Friday - Part time Hybrid working after the initial training period (optional)** Our client, an international market leader, requires a full time **Bi-lingual Customer Service Advisor** to...

  • Service Engineer

    Found in: Talent UK C2 - 2 weeks ago


    Blantyre, United Kingdom Record Full time

    Job Description Reporting to the Field Service Manager within your region you will after a period of training provided internally by our technical team and in the field with the Field Service Manager on our product range and procedures be expected to have the knowledge to service automatic door systems and be able to work independently.  You will be...


  • High Blantyre, United Kingdom HRC Recruitment Full time

    **French Speaking Customer Service Administrator - Lanarkshire - Salary £25,000 p/a DOE** **Are you a fluent French speaker with a passion for delivering first class customer service and care?** **Have you always wanted to work for an international company using your French and customer service skills?** **If so, this might be the job for you!** This...


  • High Blantyre, United Kingdom HRC Recruitment Full time

    **German Speaking Customer Service Administrator - Lanarkshire - Salary £25,000 p/a DOE** **Are you a fluent German speaker with a passion for delivering first class customer service and care?** **Have you always wanted to work for an international company using your German and customer service skills?** **If so, this might be the job for you!** This...


  • Lanark, South Lanarkshire, United Kingdom Hays Full time

    Permanent opportunity with hybrid working and flexibility on hours Your new company Our exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and...

  • Service Engineer South London

    Found in: Talent UK C2 - 2 weeks ago


    Blantyre, United Kingdom Record Full time

    Job Description Reporting to the Field Service Manager within your region you will after a period of training provided internally by our technical team and in the field with the Field Service Manager on our product range and procedures be expected to have the knowledge to service automatic door systems and be able to work independently. You will be...

  • Head of Supply Chain

    3 weeks ago


    Blantyre, South Lanarkshire, United Kingdom record uk ltd Full time

    The right candidate will have strong people and team leadership skills along with a proven track record of driving improvement in manufacturing and supply chain. Plus, be naturally good at coaching and influencing outside of direct reporting relationships and get satisfaction from being part of a high energy, results orientated leadership team. It...


  • Lanarkshire, United Kingdom Henderson Scott Full time

    Service Desk Manager 6 month contract role £450 per day Hybrid working with 2 days in office in South Lanarkshire We are seeking a highly organized and proactive Service Desk Manager to join our team on a 6 month contract basis. In this role, you will be responsible for managing and leading a team of service desk technicians, ensuring that all customer...

  • Head of Supply Chain

    3 weeks ago


    Blantyre, South Lanarkshire, United Kingdom record uk ltd Full time

    Job description The right candidate will have strong people and team leadership skills along with a proven track record of driving improvement in manufacturing and supply chain. In addition, the right candidate will have the ability to manage both strategic thinking and hands-on detail. Plus, be naturally good at coaching and influencing outside of direct...


  • Blantyre, South Lanarkshire, United Kingdom record uk ltd Full time

    Job Description The main responsibilities of the role are: Manage the reception, which involves answering calls and diverting to the correct department. Manage and process emails in shared mailboxes. • Undertaking general administrative / 5S tasks and database management. Support various internal teams with the management of external customer portals....

  • Service Colleague

    Found in: Talent UK C2 - 2 weeks ago


    Blantyre, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Blantyre Employment Type Part time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Afternoons Hours per Week 20 Pay Rate £11.44 Category Retail Hourly Colleagues, Sales Staff Closing Date 3 May 2024 Service Colleague Our operation runs 24...


  • Hamilton, South Lanarkshire, United Kingdom Murray Recruitment Ltd Full time

    Due to internal promotion, Murray Recruitment is recruiting for native German speaking Customer Service Administrator for a permanent position based in Lanarkshire. Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers...


  • Larkhall, South Lanarkshire, United Kingdom Barclays Full time

    Customer Care Agent Location: Glasgow Duration: 3 months Hours/week: 35 hours per week - Rotating shift patterns between - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday No previous banking knowledge is needed. You can apply from reta...]]>


  • Lanarkshire, United Kingdom HRC Recruitment Full time

    **Customer Service Advisor - Lanarkshire - Permanent - £19,305 p/a** **Do you have a background in managing customer accounts? Do you have the ability to service new and existing customers and create a customer-for-life type of relationship?** Joining a small but ambitious team, you will work closely with the Customer Account Manager to become an expert...


  • Tiverton, Devon, South West, United Kingdom Just Recruitment Group Ltd Full time

    The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer...

  • Graduate Engineer

    21 hours ago


    Blantyre, South Lanarkshire, United Kingdom ESSRecruit Full time

    QUALITY ENGINEER BASED BLANTYRE EXCELLENT SALARY NEGOTIABLE DOE AND BENEFITS After a significant multi-million-pound investment to drive new product development and substantial growth in people and operations, the business is looking expand production worldwide. At this time, they need to make the key hire of a Quality Engineer. The Quality Engineer...

  • Graduate Engineer

    Found in: Jooble UK C2 - 10 hours ago


    Blantyre, South Lanarkshire, United Kingdom ESSRecruit Full time

    QUALITY ENGINEER BASED BLANTYRE EXCELLENT SALARY NEGOTIABLE DOE AND BENEFITS After a significant multi-million-pound investment to drive new product development and substantial growth in people and operations, the business is looking expand production worldwide. At this time, they need to make the key hire of a Quality Engineer. The Quality Engineer...