Customer Service Administrator

3 weeks ago


Lanarkshire, United Kingdom Nine Twenty Full time

**CUSTOMER SERVICE ADMINISTRATOR**

**HAMILTON**

**BACK SHIFT**

**2pm - 10pm Monday - Thursday**

**9am - 5pm Friday**

Nine Twenty are supporting our Manufacturing client who are looking for a Customer Service Administrator to join their Administration team.

You will be responsible for prioritising and processing global customer orders whilst providing support. It is a dynamic environment where the ability to react to customer demands is key.

**Duties & Responsibilities**:

- Prioritise and process customer orders and requests
- Provide pricing and delivery information
- Purchase order entry and processing
- Communicate with customers about their orders, including any delays or changes in delivery
- Maintain thorough and accurate customer service records
- Support Sales and Design Team
- Work closely with Manufacturing & Finance teams
- Support customers in different time zones
- May include some elements of supplier management

**Experience and Skills**:

- Team player with the ability to handle high workload and work well in a busy environment
- Customer Service experience
- Previous experience in a high volume FMCG/ manufacturing industry
- Ability to work unsupervised
- Good listening skills
- Excellent communication
- Experience of ERP systems
- Adaptable in a changing environment

This role comes with a great benefits package, if you feel you are a good fit then please get in touch.



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