Customer Service Administrator
3 weeks ago
**CUSTOMER SERVICE ADMINISTRATOR**
**HAMILTON**
**BACK SHIFT**
**2pm - 10pm Monday - Thursday**
**9am - 5pm Friday**
Nine Twenty are supporting our Manufacturing client who are looking for a Customer Service Administrator to join their Administration team.
You will be responsible for prioritising and processing global customer orders whilst providing support. It is a dynamic environment where the ability to react to customer demands is key.
**Duties & Responsibilities**:
- Prioritise and process customer orders and requests
- Provide pricing and delivery information
- Purchase order entry and processing
- Communicate with customers about their orders, including any delays or changes in delivery
- Maintain thorough and accurate customer service records
- Support Sales and Design Team
- Work closely with Manufacturing & Finance teams
- Support customers in different time zones
- May include some elements of supplier management
**Experience and Skills**:
- Team player with the ability to handle high workload and work well in a busy environment
- Customer Service experience
- Previous experience in a high volume FMCG/ manufacturing industry
- Ability to work unsupervised
- Good listening skills
- Excellent communication
- Experience of ERP systems
- Adaptable in a changing environment
This role comes with a great benefits package, if you feel you are a good fit then please get in touch.
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