Advisor Services Administrator

4 weeks ago

Coatbridge North Lanarkshire, United Kingdom Pendragon PLC Full time

Service Advisor (fixed-term 12 months. part-time 20 hours per week)
Evans Halshaw Ford Coatbridge
Competitive salary with £2,133 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata for part-time)
Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Ford Coatbridge?
As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
Provide estimates for work, and book in service and repair work for our customers’ vehicles
What qualities do I need to succeed in the Service Advisor role?
Background in customer service and an interest in the automotive industry, whether above or below the bonnet
Flawless organisation skills, and confidence with using computer systems
Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
Dedication to providing an incredible service, with a passion for making our customers happy
Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities.

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