Help Desk Coordinator

4 weeks ago

Renfrewshire Scotland, United Kingdom Pertemps Network Group Full time €23,600

Role : Helpdesk Coordinator Salary : £23,600
Renfrewshire/Glasgow (Office Based)

Pertemps are delighted to bring to market a new opportunity for a Service Desk Coordinator to join our client, an award winning, market leading business near Glasgow. Answer all incoming phone calls and manage queries and requests accordingly from existing customers
Triage and interrogate remote system data to diagnose faults to support decisions on engineer attendance or remote call management
Assist in ensuring the team follow established procedures and quality standards
Running and distribution of scheduled and ad-hoc reporting as per contract / management requirements
Customer Service/Contact Centre experience
Experience with customer contact via phone and email
Ability to use Microsoft packages confidently
5 hours a week on average over a 4-week rolling rota of shifts.

There are various different shift patterns that are available – these tend to operate between the earliest start time of 8am and the latest finish time of 8pm, across 7 days of the week to ensure cover.

You will have a minimum of 2 days off each week (some weeks 3 days off) and will only work one weekend out of every 4.

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