Operations Support Coordinator Operations Support Coordinator

DescriptionCommitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and the UKs leading fuel supplier. We endeavour to approach the status quo of an established industry with fresh eyes, and empower our people to develop and to deliver change through innovation. Our values underpin every interaction we have, whether with colleagues, customers, suppliers and the communities in which we operate. It is these values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships. Choose to work for Greenergy and youll join a dynamic and passionate team, who are constantly looking to grow and improve.
The Operations Support Coordinator role is office based in Tamworth and has been introduced as a developmental opportunity to maintain high standards in the Resource and Reconciliation departments while building on our successes. This position follows a 4-on, 4-off shift pattern, involving 12-hour shifts, including weekends, on a rotational basis. Key Responsibilities Reconciliation:
The Reconciliation department is responsible for the accurate processing of customer orders following delivery by the driver. This team plays a vital role in ensuring that all orders meet established criteria for invoicing, thereby contributing to the overall efficiency and accuracy of our billing processes. Reconciliation responsibilities include:
Input Flexi driver delivery details into the system
Validate and reconcile customer orders to ensure compliance with invoicing criteria
Monitor and manage unbilled volumes, ensuring they do not exceed 1 million litres
Ensure that orders are processed within a timeframe not exceeding 3 weeks from delivery
Identify and resolve discrepancies or issues related to orders, employing strong problem-solving skills
Collaborate with other departments to enhance order processing efficiency and accuracy
Driver paperwork management
Raising Shift Errors with the Logistics Support Team
Ensure are 3rd party hauliers are inputting the correct data and ensure there is nothing outstanding in the system over 48 hours
Chase any missing delivery documents with remote Flexigrid depots
Resolve any queries from the Greenergy Sales Ledger team
Resource Inbox administration support
Sending delivery paperwork to haulage only customers
Rectifying any terminal lifting discrepancies and set the order to ready to invoice no liftings should be older than 3 weeks
Driver loading error correction

Resource:
The Resource team serves as the foundational component of the Scheduling function, playing a critical role in ensuring that drivers needs are met and that schedules are prepared accurately and promptly for effective planning. Resource responsibilities include:
Manage driver requirements, including overtime, holiday requests, and sickness reporting ensuring all deadlines are consistently met
Construct and adjust driver schedules in a timely manner, ensuring that all shifts are adequately filled
Ensure that each driver is assigned a truck and trailer, incorporating specific routing requests into their shifts
Maintain accurate records of fleet availability, including fleet maintenance and Vehicle Off Road (VOR) statuses, in the scheduling system
Collaborate closely with the planning team and Fleet team to ensure seamless scheduling operations
Facilitate efficient scheduling that meets operational needs and enhances driver satisfaction
Maintain up-to-date records in the scheduling system to reflect the status of all vehicles
Teams chat management
Send confirmation texts to drivers regarding schedules, changes, and important updates to ensure clear communication and operational efficiency
Prepare the next days Fleet Management sheet, ensuring that all planned maintenance and Vehicle Off Road (VOR) statuses are accurately captured and driver / vehicle movements are documented to facilitate smooth operations
Ensure that all assets scheduled for planned maintenance have a designated plan for transportation to the workshops, facilitating timely servicing and minimizing downtime.
Verify that all drivers are assigned to the correct truck and trailer for the upcoming day to ensure operational efficiency and compliance with routing requirements

Operations Support:
The Operations Support team plays a vital role in maintaining seamless operations during
weekends. This position requires effective communication and problem-solving skills to address
various operational needs, including customer service, driver support, and system maintenance.
Operations support responsibilities include:


Handle customer service inquiries and provide timely assistance to ensure customer satisfaction
Manage driver calls, addressing concerns and providing necessary support throughout their shifts.
OFD weekend management
Greenergy weekend customer order input
Customer Tank fault management weekend cover
Skills, Knowledge and Expertise
Organisational Skills: Ability to maintain order and prioritise tasks effectively
Time Management: Proficient in managing time to meet deadlines and ensure efficiency
Data Input Skills: Accurate and efficient in entering and managing data
Problem Solving & Critical Thinking: Strong capacity to analyse situations and develop effective solutions
Attention to Detail: Meticulous in reviewing work to ensure accuracy and completeness
Communication Skills: Excellent verbal and written communication abilities to convey information clearly
Benefits
Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.
Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
Enhanced holiday allowance: Enjoy 21 days of annual leave, inclusive of bank holidays.
Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
Employee discount platform: Access exclusive discounts through our employee discount platform.
Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.
Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
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