Patient Support Coordinator

1 week ago


United Kingdom Montu UK Full time

THE COMPANY

Montu is a leading cannabis company with operations in Europe facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.



Role description

The role of the patient support coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team.


Annual Salary £26,000 PA Pro-rata


Responsibilities will include but not be restricted to:

  • Answering patient queries by telephone and email
  • Schedule and coordinate patient appointments to optimise client satisfaction
  • Handling payments of appointments
  • Maintain patients’ electronic health records
  • Support the clinical team in the following areas:
  • Collecting patient data relating to long term conditions
  • Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
  • Booking patients for initial and follow-up appointments
  • Preparing and taking minutes during the MDT
  • Support operational and clinical recruitment and onboarding
  • Collate feedback and liaise with Head of Governance on complaints and compliments
  • Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events
  • Support clinicians working in the service with operational queries
  • Liaise with product and tech support team on technical issues
  • Work closely with line manager and wider team on service improvement
  • Attend work related meetings as required
  • To maintain all mandatory training and familiarity with company policies and SOPS
  • Shift based and flexible working maybe required from time to time


Skills, Experience, and Qualification:

  • 2 plus years of work experience
  • Working in a healthcare environment advantageous but not essential
  • Excellent attention to detail
  • Good understanding of working a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Ability to work under pressure


Benefits:

  • You'll get a 25 days holiday plus bank holidays pro rata.
  • You can join our generous pension scheme and the employer will match contributions
  • up to 5%
  • You can avail Paternity or Maternity benefit which are in line with the statutory scheme
  • There are lots of opportunities to work on cross-team projects and represent Montu at events such as awards, trade shows and fairs
  • Cycle to work scheme



  • United Kingdom ieso Full time

    Join Our Team as a Patient Services Coordinator at ieso! Are you passionate about making a difference in mental health care? Do you thrive in a dynamic, fast-paced environment where your work directly impacts people's lives? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team! Why Join Us? At ieso, we are...


  • United Kingdom Creative Support Full time

    We are looking for a caring, dynamic and highly motivated person to join the team as a Support Coordinator in our Preston Intensive Support Service. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities and challenging behaviours. You must have skills in positive communication and...


  • United Kingdom Woodrow Mercer Healthcare Limited Full time

    I am currently recruiting for an interim Band 7 Patient Safety Manager for a large acute trust here in the Midlands. The Patient Safety Manager will be operationally responsible for all aspects of patient safety and incident management functions to support the delivery of high-quality, safe care for all who use the Trust's services. The post holder will...


  • united kingdom Woodrow Mercer Healthcare Limited Full time

    I am currently recruiting for an interim Band 7 Patient Safety Manager for a large acute trust here in the Midlands.The Patient Safety Manager will be operationally responsible for all aspects of patient safety and incident management functions to support the delivery of high-quality, safe care for all who use the Trust's services. The post holder will...


  • United Kingdom Reed- UNLIMITED Full time €31,793

    We are recruiting 2 roles, 1 will be based at the Royal London Hospital and 1 will be based at the Homerton Hospital. Organisation Overview: Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can. Carers Centre Tower Hamlets (CCTH) is...


  • united kingdom BKH Support Agency Ltd Full time

    Duties and ResponsibilitiesOutreach Coordinators are crucial members of our organization, responsible for connecting the organization with the community, improving the organizations visibility, and building lasting relationships.We are seeking a dedicated and motivated Outreach Coordinator to develop and strengthen our community relations.The Outreach...


  • United Kingdom BKH Support Agency Ltd Full time

    Duties and Responsibilities Outreach Coordinators are crucial members of our organization, responsible for connecting the organization with the community, improving the organizations visibility, and building lasting relationships. We are seeking a dedicated and motivated Outreach Coordinator to develop and strengthen our community relations. The Outreach...


  • United Kingdom Fitzroy Support Full time

    ~ Night Support Team Leader ~ Salary: £26,899.03 (FTE £28,820.39) ~ Full time 35 hours ~ Night shifts 21.30 - 07.30 ~ Currently offering +£2.50 for overtime shifts*. ~ Time and a half or double time for public holidays. ~30 days holiday when you start. ~ Shift Patterns - 3 nights/4 nights on a set rolling rota ~ Alternate Weekends ...


  • United Kingdom Keenan Healthcare Full time

    At Keenan Healthcare, we are seeking an Administrative Coordinator to join our team. This role involves providing comprehensive administrative support to senior management teams in operational departments.The ideal candidate will have 6-12 months of relevant experience in an Administration or Clerical capacity and strong organisational and time management...


  • United Kingdom BKH Support Agency Ltd Full time

    Duties and Responsibilities Outreach Coordinators are crucial members of our organization, responsible for connecting the organization with the community, improving the organizations visibility, and building lasting relationships. We are seeking a dedicated and motivated Outreach Coordinator to develop and strengthen our community relations. The...

  • Service Coordinator

    3 weeks ago


    United Kingdom Siamo Group Ltd Full time

    Are you a super-organised multitasker with a passion for helping others? We are looking for a Service Coordinator to join an amazing team to cover maternity leave for 12 months. Work Hours: 8:30 AM to 5 PM, Monday to Friday Our client has a fantastic pension scheme to mental health support and a subsidised canteen and committed to wellbeing. Excellent...


  • United Kingdom Blank Space Recruitment Full time €24,000 - €27,000

    Project Support Coordinator - Audio Visual Production West Midlands £Great opportunity for a highly organised project support coordinator to join this busy team! One of the most cutting edge live event production companies around, this fantastic business works closely with the who's who of events agencies to support in the delivery of conferences,...


  • united kingdom Thermo Fisher Scientific Full time

    Work Schedule Environmental Conditions Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve...


  • united kingdom Royal British Legion Trading Ltd Full time

    Are you looking for a rewarding opportunity in Fundraising & Marketing?Are you looking for an acquisition role where your expertise in direct marketing and fundraising will shine? This is an exciting opportunity for a Supporter Acquisition Coordinator to join our small yet talented team.Your core responsibility will be to support the planning and execution...


  • United Kingdom Royal British Legion Trading Ltd Full time

    Are you looking for a rewarding opportunity in Fundraising & Marketing? Are you looking for an acquisition role where your expertise in direct marketing and fundraising will shine? This is an exciting opportunity for a Supporter Acquisition Coordinator to join our small yet talented team. Your core responsibility will be to support the planning and...


  • United Kingdom Allergy Therapeutics Full time

    About UsAllergy Therapeutics are a market leading, pioneering immunology business with specialist experience in the research and development of allergy treatments.We believe that transformational outcomes for patients are achieved by directly treating the cause, rather than just managing symptoms. Our vaccines are aluminium free. Driving convenience; our...


  • United Kingdom Allergy Therapeutics Full time

    About UsAllergy Therapeutics are a market leading, pioneering immunology business with specialist experience in the research and development of allergy treatments.We believe that transformational outcomes for patients are achieved by directly treating the cause, rather than just managing symptoms. Our vaccines are aluminium free. Driving convenience; our...


  • United Kingdom The London Clinic Full time

    We have an exciting opportunity for a People Development Coordinator to join our Learning and Development Team who sit within the People directorate here at The London Clinic. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary of £32,000 on a 12-month FTC. Established in...


  • united kingdom Rainbow Trust Full time

    Rainbow Trust Children's Charity is going through an exciting time where we are growing, with the aim of reaching more families in need. About the role: We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to...

  • BIM Coordinator

    3 days ago


    United Kingdom Bouygues Construction Full time

    Bouygues UK have an exciting opportunity for a BIM Coordinator to work on the renowned Oriel project. Oriel is a joint initiative to transform a two-acre site at St Pancras Hospital to deliver a pioneering eye care, research, and education centre. The project will be a new, state-of-the-art building with an anticipated gross internal area of up to...